Service Scheduler - Springfield, OH

Konecranes

Springfield, OH

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JOB DETAILS

SKILLS

American National Standards Institute (ANSI), Benchmarking, Communication Skills, Computer Skills, Crane, Customer Experience, Customer Relations, Develop and Maintain Customers, Diversity, Emergency Response, Equipment Maintenance/Repair, Equipment Rentals, Establish Priorities, Human Machine Interface (HMI), Information/Data Security (InfoSec), Interpersonal Skills, Maintenance Services, Multitasking, National Electrical Code, OSHA, Operations Management, Organizational Skills, Preventative Maintenance, Profit & Loss, Purchase Orders, Recruiting/Staffing Agency, Regulations, Safety Process, Schedule Development, Service Delivery, Siebel, Time Management, Willing to Travel

LOCATION

Springfield, OH

POSTED

1 day ago

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

POSITION SUMMARY

The Service Scheduler oversees delivery of service repairs, inspections, and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives, customer communication, and ensuring timely repair, inspections, and preventative maintenance of customer equipment.

RESPONSIBILITIES:

• Manage the schedule of service work for assigned customers and field operatives.

• Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment.

• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed.

• Confirm material delivery with customer and arrange for necessary rental equipment, as well as subcontractors, as needed.

• Communicate with customers and internal stakeholders throughout projects regarding changes or updates.

• Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders.

• Open service requests and schedule field operatives to respond to emergency breakdowns, as well as communicate costs appropriately to the customer.

• Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders.

• Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.

• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.

• Perform other duties as assigned.

Qualifications

REQUIRED SKILLS & COMPETENCIES:

• Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills.

• Must be able to handle multiple tasks at one time with a strong ability to prioritize.

• Comfortable in an industrial environment.

• Willing to take on new and challenging tasks.

• Must have a take charge attitude, be decisive and possess a high level of responsibility.

• Must be comfortable in a fast pace, growth-oriented environment.

EDUCATION & EXPERIENCE:

• Bachelor's degree preferred, or prior equivalent experience and training.

OTHER REQUIREMENTS:

• Occasional travel required, possibly overnight.

• Willingness to work overtime or additional hours as needed.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

About the Company

Konecranes

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers, including manufacturing and process industries, shipyards, ports and terminals. Regardless of your lifting needs, Konecranes is committed to providing you with lifting equipment and services that increase the value and effectiveness of your business. Our long history in lifting businesses For over 80 years, we have been dedicated to improving efficiency and performance of businesses in all types of industries. And we have done this by continuously providing lifting equipment and services people can trust. When you choose Konecranes, you acquire a unique source of global experience and knowledge combined with local know-how to empower your lifting solutions and increase your safety and productivity.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Manufacturing - Other

EMPLOYEE BENEFITS

Stock Options, Tuition Reimbursement, Life Insurance, Paid Sick Days, Prescription Drug Coverage, 401K

FOUNDED

2014

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