Service Shop Dispatcher

Full Job Description

We are seeking an experienced automotive dealership professional with a strong background in Parts and Service operations. This position requires prior GM or dealership experience. Candidates without relevant dealership experience will not be considered.

Key Responsibilities:

• Maintain dealership service and parts records with strong bookkeeping skills.
• Look up and verify VIN information such as ( Recalls, TSB's, Special coverage ) 
• Accurately add and manage technician labor times.
• Research and process warranty claims, operations, and TSBs (Technical Service Bulletins) in advance.
• Coordinate and channel work efficiently through the service shop.
• Maximize technician proficiency, productivity, and overall shop production.
• Reconcile technician schedules and workload to ensure optimal workflow and efficiency.
• Support daily service department operations and maintain high standards of accuracy and organization.

Qualifications:

• Previous GM dealership experience preferred.
• Prior automotive dealership Parts & Service experience required.
• Strong understanding of warranty procedures, labor operations, and Compliance.
• Excellent organizational and scheduling skills.
• Ability to work in a fast-paced dealership environment.
• Strong communication and teamwork abilities.

Compensation & Benefits:

• Competitive compensation based on experience.
• Paid time off and vacation benefits.
• Medical and dental insurance.
• 401(k) retirement plan.
• Opportunity to work between two dealership locations.

Please forward your resume for confidential review. All applicant information will be kept strictly confidential.

Qualified candidates only. We will not entertain applicants who do not possess prior dealership experience.

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

Schedule:

• Monday to Friday
• Saturdays if needed 
• 8 - 10 work hour shift

Job Type: Full-time