Service Shop Parts Advisor

Grand Design RV is currently sourcing an Service Shop Parts Advisor to join our Team. As a Grand Design team member in this role, you will work with the service department to ensure proper parts ordering is achieved.

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. ''Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us,'' (Don Clark, President and CEO).

''We strive for nothing less than customers for life.'' As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.

That's our story and our journey. What's yours?

Key Areas of Responsibility

• Order all necessary parts for shop use, repairs noted on the work orders and part requests.
• Inspect incoming parts for accuracy and damage that have been ordered for the service shop
• Order tools and materials for storage room
• Pull and provide all prints for all build up required parts.
• Work with purchasing agents to secure part numbers and parts
• Review open orders to ensure orders are completed and billed in a timely manner
• Process service shop month end reports
• Maintain MSDS with all new necessary incoming materials and labels for containers available
• Process claims with pricing for parts and labor and VCB's
• Bill out sales orders once parts have been received
• Walk units for part orders and estimates
• Deliver parts that arrive to technicians
• Set up new technicians with tools, supplies, decals, books, keys
• Request new part set ups from purchasing
• Assist with the Mobile Support Coordinator responsibilities when the Mobile Support Coordinator is out
• Work with outsource to acquire needed parts.
• Provide invoicing for inventory
• Add lines to work orders
• Pull prints for technicians
• Order tools/parts for mobile trucks and trailers
• Attach all camera photos in files or forward as directed
• Sign for incoming parts from tool crib when tool crib employee is out
• Must be able to use the BOM and MRP reports to ensure correct parts are ordered

Education & Experience

• High School Diploma
• Basic computer skills
• Parts experience a plus
• Minimum of 2 years in the RV industry

Physical Demands

• Ability to work early hours with flexible schedule
• Office sitting and standing environment
• Use of keyboard/computer

Our Core Values

• Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations:

• Connect with Purpose

• Be inclusive; seek out different perspectives.

• Focus on the Customer; put yourself in the customer's shoes.

• Communicate Clearly; say what needs to be said and listen.

• Execute with Excellence

• Explore Possibilities; ask, ''What if?'' and embrace new ideas.

• Set Direction; prioritize, plan, and align; balance thinking and action.

• Drive Results; get the right things done; work with a sense of urgency.

• Build the Future

• Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.

• Navigate Change; be agile and flexible; take on new challenges.

• Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.