Service Specialist

IST Management is seeking an 

We are seeking an Office Services Associate to join our Rosemont team in an on-site capacity. This role is responsible for delivering high-quality mailroom, facilities, and administrative support services within a professional office environment.
The ideal candidate is customer-focused, detail-oriented, technologically proficient, and willing to learn and grow within the role. Experience with Microsoft Teams is a plus.
Key Responsibilities:

Provide on-site corporate mailroom, facilities, and office support services
Support conference room setup and hospitality needs
Perform light administrative duties, including maintaining daily logs and records
Operate mailing, copy, and fax equipment efficiently
Deliver outstanding customer service with a friendly, professional, and cooperative attitude
Complete administrative tasks such as typing correspondence, filing, copying, data entry, word processing, and handling fax communications
Manage shipping and receiving, order supplies, and maintain accurate employee distribution lists
Pick up and deliver mail, packages, copy jobs, and faxes throughout the office
Lift and transport large bundles of mail, overnight deliveries, and paper shipments
Handle confidential and time-sensitive materials with discretion and urgency
Maintain and troubleshoot copier and office equipment as needed
Adapt to changing customer demands in a high-volume, fast-paced production environment
Follow established business procedures and take direction from supervisors or site managers
Participate in cross-training and maintain accurate logs and reporting documentation with strong attention to detail
Adhere to all safety protocols and perform additional duties as assigned

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

HOURLY RATE OF PAY: $19.00 - 20.00 Hourly

Monday - Friday - 8am -5pm (no weekends)

Job Responsibilities:

•  
  • Provide on-site corporate mailroom, facilities, and office support services
   
  • Support conference room setup and hospitality needs
   
  • Perform light administrative duties, including maintaining daily logs and records
   
  • Operate mailing, copy, and fax equipment efficiently
   
  • Deliver outstanding customer service with a friendly, professional, and cooperative attitude
   
  • Complete administrative tasks such as typing correspondence, filing, copying, data entry, word processing, and handling fax communications
   
  • Manage shipping and receiving, order supplies, and maintain accurate employee distribution lists
   
  • Pick up and deliver mail, packages, copy jobs, and faxes throughout the office
   
  • Lift and transport large bundles of mail, overnight deliveries, and paper shipments
   
  • Handle confidential and time-sensitive materials with discretion and urgency
   
  • Maintain and troubleshoot copier and office equipment as needed
   
  • Adapt to changing customer demands in a high-volume, fast-paced production environment
   
  • Follow established business procedures and take direction from supervisors or site managers
   
  • Participate in cross-training and maintain accurate logs and reporting documentation with strong attention to detail
   
  • Adhere to all safety protocols and perform additional duties as assigned

Qualifications:

• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid drivers license and access to reliable transportation to and from work
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.