Become an Employee-Owner at PERRY proTECH! This person plays a key role in ensuring client satisfaction and is responsible for identifying technical issues and implementing the best solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
About the Role:
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide remote assistance to technicians on client emergency service calls
Respond to requests for technical assistance in person, via phone, email, or text
Follow up with customers and users to complete the resolution of issues
Provide training to clients on products installed
Requirements & Qualifications:
Excellent customer service skills
Excellent time management skills
Ability to handle interruptions while completing daily tasks
Ability to handle difficult or emotional customer situations
Ability to be an active listener over the phone
Keen attention to detail and interest in problem-solving
Excellent verbal and written communication skills
Associates degree or equivalent with a demonstrated successful work history
Proven experience in a help desk or customer service support position
Implementation or technical support background
Proficient in Microsoft Office Suite
Why Join our Team of Employee Owners? We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.
You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer!
Numbers & Facts
Location
Ohio
Skills
Communication Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Detail Orientedunmatched
Diagnostics Solutions/Softwareunmatched
Emergency Servicesunmatched
Help Deskunmatched
Identify Issuesunmatched
Microsoft Officeunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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