Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Service Supervisor is responsible for leading front-end operations and ensuring exceptional customer service throughout the store. This position supervises cashiers, courtesy clerks, service desk associates, and other front-end team members while supporting efficient checkout operations, cash accountability, labor productivity, and customer satisfaction. The Service Supervisor promotes a positive customer experience while maintaining compliance with company policies and operational standards.
Key Responsibilities Front-End Operations
- Supervise daily front-end operations to ensure efficient customer service and checkout performance.
- Coordinate associate coverage and workflow to maintain service standards.
- Monitor checkout lanes, self-checkout areas, service desks, and customer service functions.
- Ensure opening, closing, and shift transition procedures are completed accurately.
- Assist store leadership in maintaining operational readiness throughout the day.
Leadership & Team Development
- Lead, coach, and support front-end associates.
- Train new associates on customer service expectations, store procedures, and operational standards.
- Monitor associate performance and provide ongoing coaching and feedback.
- Promote teamwork, accountability, and a customer-first culture.
- Support associate engagement and retention initiatives.
Customer Service
- Deliver exceptional customer service and ensure a positive shopping experience.
- Resolve customer complaints, concerns, and service issues promptly and professionally.
- Assist customers with returns, exchanges, price checks, and other service requests.
- Monitor service levels and implement corrective actions when necessary.
- Promote a welcoming and customer-focused environment.
Cash Handling & Financial Controls
- Ensure accurate cash handling and register accountability procedures.
- Monitor cash shortages, overages, and operational discrepancies.
- Assist with cash office functions and daily balancing procedures.
- Ensure compliance with cash management and loss prevention policies.
- Support investigations and resolution of transaction concerns.
Operations & Compliance
- Ensure compliance with company policies, operational procedures, and regulatory requirements.
- Support execution of promotional programs, customer service initiatives, and company programs.
- Maintain front-end cleanliness, organization, and equipment readiness.
- Assist with operational audits and corrective action plans.
- Monitor adherence to workplace safety practices and procedures.
Labor & Productivity
- Support efficient labor utilization and associate deployment.
- Monitor service levels and adjust staffing assignments as business needs change.
- Track productivity and operational performance metrics.
- Support scheduling needs and labor management objectives.
- Assist in identifying opportunities for process improvements.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.