Audit Senior Manager (Government Services) Jobot
Irvine, CA2 days ago
- $170,000–$215,000 Per Year
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Skills
- Best Practicesunmatched
- Calendar Managementunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Satisfactionunmatched
- Documentationunmatched
- ERP (Enterprise Resource Planning)unmatched
- Electronicsunmatched
- Establish Prioritiesunmatched
- High Tech Industryunmatched
- Leadershipunmatched
- Logisticsunmatched
- Machine Toolunmatched
- Maintain Complianceunmatched
- Maintenance Servicesunmatched
- Mentoringunmatched
- Microsoft Officeunmatched
- On Site Supportunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Profit & Lossunmatched
- Regulatory Complianceunmatched
- Safety Complianceunmatched
- Salesunmatched
- Service Deliveryunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Services Managementunmatched
- Willing to Travelunmatched
Description
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Lead TRUMPF's service delivery across California by managing in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor and a customer-first mindset.
Leadership & Operations
- Lead, mentor, and manage a mixed team service technicians & in house
- Plan and schedule service missions, optimizing skills, travel, and resources
- Prioritize cases by machine criticality and customer impact
- Coordinate tools, parts, documentation, and safety compliance
Customer & Stakeholder Management
- Serve as primary contact for customers and sales on service requests and escalations
- Drive fast technical resolutions and manage critical incident communications
- Collaborate with sales teams and TRUMPF technology managers
Performance Management
- Monitor and improve service KPIs; drive continuous improvement initiatives
- Ensure team compliance with TRUMPF standards and best practices
- Own customer satisfaction and profitability of California operations
- Travel 20–30% as needed
Required Qualifications
- 5+ years in service operations, field service coordination, or technical service management (industrial machinery, machine tools, or lasers)
- Proven leadership in fast-paced environments with escalation management
- Data-driven approach to performance management and KPIs
- Advanced MS Office; familiarity with ERP and logistics systems
- Excellent communication and customer-first mindset
Education
- Bachelor's degree in Engineering, Operations, Industrial Technology, or related field (equivalent experience considered)
Pay Range (base): $94,090 to $133,024
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at
HRgeneral@us.trumpf.com
. This contact information is for accommodation requests only and can not be used to inquire about the status of application.Numbers & Facts
| Location | Costa Mesa, California |
| Industry | Manufacturing - Other |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1923 |
| Website | https://www.trumpf.com/en_US/careers/ |
About Company
"Trusting in brave ideas" - this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.
We offer our customers innovative, high-quality products as well as solutions to their problems in the areas of sheet metal processing, laser-based production processes, electronic applications and hospital equipment. TRUMPF is a leading global high-technology company and produces machine tools, lasers and electronics for industrial applications. Our technologies are used in the manufacture of the most diverse products, from vehicles, building technology and mobile devices to state-of-the-art power and data storage. As an independent, family-owned company we think and act long-term, and this is why we have been a guarantor of innovations for many decades now.
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