Service Supervisor

Service Supervisor Position Summary

The Service Supervisor supports front end operations by supervising day‑to‑day service activities, ensuring excellent customer service, maintaining cash‑handling controls, and enforcing company policies and procedures. This role assists service leadership with execution, associate direction, and operational compliance during assigned shifts.

Key Responsibilities

Customer Service & Front End Execution

• Maintain a welcoming, service‑focused environment that delivers fast, friendly, and accurate customer service
• Resolve customer issues at the front end and service desk, escalating to leadership when necessary
• Support service desk activities including returns, refunds, check approval, and customer assistance

Associate Supervision & Support

• Supervise Cashiers and Courtesy Clerks during assigned shifts
• Assign tasks, manage breaks, and ensure adequate front‑end coverage
• Coach associates on proper procedures, customer service standards, and productivity expectations
• Act as the point of contact for front end associates when service leadership is not present

Cash Handling & Controls

• Ensure compliance with all cash‑handling procedures including tills, pickups, loans, refunds, and drops
• Approve transactions within authorized limits, including checks and refunds
• Monitor cashier accountability and report shortages, overages, or policy violations to service leadership
• Partner with service leadership to maintain strong cash controls and minimize shrink

Compliance & Policy Enforcement

• Enforce company policies related to cash handling, employee purchases, restricted sales, coupons, scan accuracy, refunds, and WIC
• Ensure compliance with safety, sanitation, security, grooming, dress code, and labor guidelines
• Support minor scheduling compliance and front end operational standards

Operational Support

• Operate checkstand, self‑checkout, and service desk systems as needed
• Assist with schedule adjustments to support customer flow and staffing needs
• Report equipment, system, or scan file issues and assist with emergency procedures
• Support front end programs, promotions, and initiatives
• Maintain confidentiality of employee, customer, sales, and company information

Qualifications

Required

• Previous front end, cashier, or customer service experience
• Strong communication, customer service, and problem‑solving skills
• Knowledge of point‑of‑sale systems and cash‑handling procedures
• Ability to follow and enforce policies consistently

Preferred

• Prior lead, supervisor, or service desk experience
• Familiarity with front end compliance requirements and operational standards

Physical & Work Environment Requirements

• Ability to stand, walk, bend, and lift up to 50 lbs
• Frequent customer interaction in a fast‑paced retail environment
• Flexible availability including nights, weekends, and holidays

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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