Tesla s Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
Maintain appropriate shop records and inventories and manage smooth workflow in the service center
Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
Monitor to ensure that all employees comply with safety regulations and the service center s safety program
Work with employees to manage schedules and resolve technical and personnel problems
Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
Bachelor s degree, or equivalent experience
Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Excellent interpersonal and communication skills
Able to work a flexible schedule, including weekday and weekend overtime