Service Supervisor

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Supervisor is responsible for supporting front-end operations by providing leadership, ensuring outstanding customer service, and maintaining efficient workflow throughout the store''s service areas. This position supervises front-end associates, assists with customer concerns, supports operational execution, and helps achieve sales, service, and productivity goals.

Key Responsibilities Customer Service

• Deliver exceptional customer service and promote a positive shopping experience.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Resolve customer complaints professionally and promptly.
• Promote company programs, services, and customer loyalty initiatives.
• Serve as a role model for customer service excellence.

Front-End Operations

• Supervise daily front-end activities, including check stands, self-checkout, and customer service functions.
• Monitor customer traffic and deploy associates as needed to maintain efficient service levels.
• Ensure proper execution of cash handling, register operations, and loss prevention procedures.
• Assist with opening, closing, and shift transition responsibilities.
• Maintain a clean, organized, and safe customer service environment.

Leadership and Team Development

• Provide daily direction, coaching, and support to front-end associates.
• Assist with training and onboarding new employees.
• Promote teamwork, accountability, and a positive work environment.
• Monitor employee performance and provide constructive feedback.
• Support adherence to company policies, procedures, and service standards.

Operational Compliance

• Ensure compliance with company policies, workplace safety requirements, and operational procedures.
• Monitor proper handling of cash, transactions, refunds, and sensitive customer information.
• Support audit readiness and compliance initiatives.
• Identify and communicate operational concerns to store management.
• Assist in maintaining accurate records and documentation as required.

Financial Performance

• Support front-end productivity and labor goals.
• Assist in minimizing cash shortages and operational losses.
• Monitor service levels to drive customer satisfaction and repeat business.
• Support execution of promotional programs and store initiatives.
• Contribute to achieving overall store sales and operational objectives.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, or grocery experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service and conflict-resolution skills.
• Excellent communication, organizational, and multitasking abilities.
• Ability to effectively lead and motivate employees in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry items weighing up to 25 pounds regularly and more with assistance when necessary.
• Ability to perform repetitive motions throughout the workday.
• Ability to work flexible hours as business needs require.

Work Environment

• Retail grocery store environment.
• Frequent interaction with customers and employees.
• Fast-paced environment requiring strong multitasking and decision-making skills.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Success Measures

• Strong customer satisfaction results.
• Efficient front-end operations and service levels.
• Accurate cash handling and policy compliance.
• Employee engagement, development, and retention.
• Achievement of productivity and labor goals.
• Consistent execution of company service and operational standards.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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