Service Supervisor

Position Summary

The Service Supervisor is responsible for supporting front-end store operations by supervising customer service activities, leading front-end associates, and ensuring an exceptional shopping experience. This position assists with cashier operations, customer issue resolution, associate development, cash handling compliance, and execution of company service standards while promoting a safe, efficient, and customer-focused environment.

Key Responsibilities Front-End Operations

• Supervise daily front-end operations including checkout lanes, self-checkout areas, customer service desk, and related service functions.
• Ensure efficient customer flow and appropriate staffing throughout all business periods.
• Monitor front-end productivity and support achievement of operational goals.
• Assist with opening, closing, and shift transition procedures.
• Support implementation of company initiatives, promotions, and operational programs.
• Maintain a professional and customer-ready front-end environment.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with questions, concerns, returns, exchanges, and special requests.
• Resolve customer issues promptly, professionally, and effectively.
• Support store efforts to enhance customer satisfaction and loyalty.
• Serve as a positive role model for service excellence.
• Ensure customer interactions reflect company values and service standards.

Leadership & Team Development

• Provide leadership, coaching, and daily direction to cashiers, courtesy clerks, and front-end associates.
• Assign responsibilities and monitor completion of daily tasks.
• Assist with onboarding and training new associates.
• Provide ongoing feedback to support associate development and performance.
• Promote teamwork, accountability, and a positive work environment.
• Serve as front-end leader in the absence of higher-level management when assigned.

Cash Handling & Financial Controls

• Ensure compliance with all cash handling, till accountability, and financial procedures.
• Assist with register audits, cash pickups, and balancing activities.
• Monitor transactions for accuracy and policy compliance.
• Investigate and address cash variances according to company procedures.
• Maintain security and confidentiality of financial information.

Safety & Compliance

• Ensure compliance with company policies, operational procedures, and safety standards.
• Maintain a clean, organized, and safe front-end environment.
• Monitor adherence to age-restricted sales policies and transaction requirements.
• Identify and address workplace safety concerns promptly.
• Support emergency procedures and incident response when necessary.

Store Support

• Coordinate with store leadership and department managers to support overall store operations.
• Assist with labor management and workload prioritization.
• Support store events, promotions, and seasonal programs.
• Help maintain operational readiness during peak business periods.
• Perform additional duties as assigned to meet business needs.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math, cash handling, and computer skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds regularly.
• Ability to bend, reach, push, pull, and perform repetitive motions.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to move throughout the store as operational needs require.

Key Competencies

• Leadership
• Customer Focus
• Team Development
• Communication
• Conflict Resolution
• Cash Handling Accuracy
• Problem Solving
• Organization
• Accountability
• Operational Excellence

The Service Supervisor plays a key role in creating a positive customer experience by leading front-end operations, developing associates, ensuring operational compliance, and maintaining exceptional service standards throughout the store.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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