Service Supervisor - PAC

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Service Supervisor - PAC

BH Job ID: 4896

SF Job Req ID: 19929

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Supervisor, PAC

Location: Ponoma, CA (Hybrid, with travel)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Lead the team, solve the tough technical challenges, and keep industry moving in a highly visible service leadership role supporting some of the region's most critical industrial operations. The Service Supervisor - Plant Air Centrifugal (PAC) is a highly visible leadership role supporting Ingersoll Rand's centrifugal compressed air business across California and Arizona. Working with major manufacturing, automotive, aerospace, and defense customers, this leader becomes a trusted resource when equipment reliability, uptime, and fast technical decisions matter most.

You'll lead and develop a team of PAC Service Technicians responsible for installing, maintaining, troubleshooting, and repairing sophisticated centrifugal compressed air systems. Just as importantly, you'll help build the next generation of the regional service team through recruiting, hands-on coaching, technical training, and technician development. This is not a desk-only leadership role. The right candidate brings technical credibility, strong people leadership, and confidence in front of customers. You'll work alongside technicians, ask the right diagnostic questions, guide complex troubleshooting, and help identify safe, practical solutions when standard parts or factory support cannot meet a customer's timeline.

Direct centrifugal-compressor experience is preferred, but we also welcome candidates with strong backgrounds in industrial electrical systems, switchgear, automation, controls, PLCs, or microprocessor-based equipment who are ready to expand their technical expertise. Based from Pomona, California, this hybrid position includes approximately 50% regional travel, with some overnight stays. You'll have the backing of an established global OEM, factory training and certification opportunities, strong engineering and technical resources, and a safety-first culture-along with the opportunity to build a high-performing service team and make a direct impact on some of the region's most demanding industrial operations.

Responsibilities:

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

Requirements

• Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience required.
• Minimum of seven (7) years' experience in an industrial sales business setting
• Minimum of ffive (5) years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer- leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Core Competencies

• Advanced operating knowledge of Microsoft office software and other basic computer usage.
• Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
• Advanced customer service skills including conflict resolution, communication, negotiation, etc.
• Strong customer communication and the ability to credibly explain technical findings, action plans, timing, and alternatives to sophisticated industrial customers.
• Resourcefulness, forward planning, safety orientation, and ability to source alternate parts, suppliers, rental equipment, and repair paths.

Preferences:

• Management of processes and budgets
• Spanish-English bilingual capability; helpful for Mexico coverage
• Direct centrifugal-compressor/PAC experience
• Experience with PLCs, controls, microprocessors, event-log retrieval, software revisions, switchgear, or intermediate/high-voltage environments
• Experience supporting large automotive, aerospace/defense, or other high-value industrial facilities

Travel & Work Arrangements

• Travel up to 50% with overnight stays; Company vehicle and gas card is provided
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to outdoor environments, mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

Pay Range: Total pay range for this role, including incentive opportunities, is $125,000 - $160000 . The pay range takes into account a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and incentive compensation.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.