Teslas Service Shop Supervisors lead our service shop floor teams. In this role you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.
Responsibilities:
Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals.
Maintain appropriate shop records and inventories and manage smooth workflow in the service center.
Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team.
Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs.
Monitor to ensure that all employees comply with safety regulations and the service centers safety program.
Work with employees to manage schedules and resolve technical and personnel problems.
Conduct regularly scheduled one-on-one developmental meetings with team members to facilitate professional development and monitor team training requirements.
Requirements:
Bachelors degree or equivalent experience.
Prior leadership experience (1-3 years) in a service-focused industry preferred.
Automotive expertise is not required.
Excellent communication, time-management, and problem-solving skills.
Ethical execution of Tesla standards.
Excellent interpersonal and communication skills.
Able to work a flexible schedule including weekday and weekend overtime.
Proficient with Microsoft Office Suite.
Valid drivers license required.
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans: Plan options with 0 payroll deduction.
Family-building: Fertility, adoption, and surrogacy benefits.
Dental: Including orthodontic coverage.
Vision plans: Both have options with 0 paycheck contribution.
Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA.
Healthcare and Dependent Care Flexible Spending Accounts (FSA).
401k with employer match.
Employee Stock Purchase Plans and other financial benefits.
Company paid Basic Life, AD&D, Short-term, and long-term disability insurance (90 day waiting period).
Employee Assistance Program.
Sick and Vacation time.
Flex time for salary positions.
Accrued hours for Hourly positions and Paid Holidays.
Back-up childcare and parenting support resources.
Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.