Service Support- Porter

Lot Porter Position

The lot porter position has a key role to the service and sales department's efficiency. The responsibilities of the role are the following:

• Greet customers when in proximity.
• If service writers are busy, pleasantly engage the customer and assist as needed until a Service Advisor is available.
• Responsible for moving service department bikes in and out of service bays every day.
• Responsible for overall general housekeeping in all service-related interior and exterior spaces.
• Assisting technicians as directed by the Service Manager.
• Responsible for product cleanliness; wipe or wash (if needed) service vehicles before delivering to customers.
• Ability to assist in moving product from department to another (set-up to showroom, for example).
• Ability to pick-up and deliver various customer and store vehicles using company trucks and trailers of varying sizes. This requires maturity and the ability to maintain a safe and responsible driving record and drug-free certification.
• Ability to obtain and maintain motorcycle endorsed driver's license.
• Able to work under close supervision of the Service Manager.
• Abide by all dealership policies pertaining to the department.
• Follow company dress codes and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
• Maintain a positive working relationship with all other employees.
• Some technical and/or mechanical aptitude helpful and of course, solid communication skills.
• Gather information off the unit VIN/MILEAGE/COLOR/MAKE/MODEL/any DAMAGE as needed or directed.
• Service Manager or Advisor will send porter to fetch the "next-up" service job for tech.
• As needed, quickly pressure wash the unit: before it's put in line to be worked on, so it has time to dry.
• Stage vehicle conveniently where each tech knows what's next in line for him to work on.
• Gather any parts pending for that job from parts dept and stage with the unit next-up.