Service Support Representative

LanceSoft Inc

Los Angeles, CA

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JOB DETAILS

SALARY

$30–$40 Per Hour

JOB TYPE

Full-time

SKILLS

Asset Management, Billing, Biology, Business Processes, Change Order Management, Communication Skills, Computer Skills, Continuous Improvement, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Data Analysis, Data Collection, Environmental Regulations, Environmental Sciences, Establish Priorities, Exceeded Sales Goal, Financial Compliance, Follow Through, Inventory Management, Maintain Compliance, Metrics, Microsoft Windows Operating System, On Site Support, People Management, Performance Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Producer Price Index (PPI), Profit & Loss, Project/Program Management, Regulatory Compliance, Resolve Customer Issues, Revenue Planning, Safety Process, Sales Management, Sales Strategy, Standards Development, Statement of Work (SOW), Team Player, Time Management, Writing Skills

LOCATION

Los Angeles, CA

POSTED

4 days ago

Shift: Monday to Friday day shift 8am start Duration: 04- 05 Months Pay range: $30.00 - $40.00 Hourly Onsite Job Job Description: Conduct site operations in accordance with terms and conditions of program contract and statement of work. • Drive account strategy to achieve annual operating plan goals for revenue, service footprint growth, margin expansion, and account retention. • Develop and maintain positive and professional working relationships with clients, service vendors and Client staff. • Responsible for customer allegiance. • Drive business review process, ensuring customer and Client goals are met/exceeded. • Execute effective data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability. • Support action plans and tracking mechanisms to drive continuous improvement. • Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools. • Support problem resolution and escalation at account as needed. • Monitor all service activities and escalations to include, timeliness, accuracy, and quality. • Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance. • Resolve service billing issues, questions or credits. • Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness. • Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service providers with an emphasis on *** self-performed. • Adhere to all Client and customer security and safety procedures. • Work collaboratively with regional employees and managers. • Define and manage project scope and change requests. • Manage employee workload, goals and annual review process. • Create, define, maintain standards for all onsite activities. • Support opportunities to identify and leverage other Client products and services. • Participate in PPI project teams as assigned to improve business performance. • Other appropriate duties as assigned by Client management. .Dispatch Work Orders to vendors and follow up on service completion • Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness .Follow established, approved procedure for high dollar repairs, issue high dollar purchase or numbers and monitor high dollar repairs as they progress up to and including call follow up • Support service activities and escalations to include, timeliness, accuracy, and quality of the event Education/Experience • Bachelor’s degree or equivalent experience. • Experience in a customer facing position. • Proficient PC skills and ability to effectively use Windows based software. • Experience in Life Sciences environment. Education/Experience • Bachelor’s degree or equivalent experience. • Experience in a customer facing position. • Proficient PC skills and ability to effectively use Windows based software. • Experience in Life Sciences environment. • 2 years people management/supervisory experience. Physical/Environmental Requirements: • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing • Level of Physical Requirements: Light to medium work • Level of Visual Acuity: Clerical, professional, administrative • Work independently and proactively to resolve customer issues. • Build strong, professional client relationships. • Team oriented. • Sound decision making skills. • Effective communication skills (both verbal and written). • Excellent time management and ability to prioritize work based on business and client needs. • Ability to make commitments, track and communicate progress, and follow through until completion. • Self-starter. • Results oriented. Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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