Oversee Red Cap program, provide operational support to the Service Department. Roles will include: Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver. Answer telephones, input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.
FUNCTIONS:
- Pick up and deliver customer vehicles.
- Set up appointments for service customers.
- Answer telephones quickly in a friendly and personable manner.
- Receive payments from customers and operate cash register.
- Make change, cash checks and issue receipts to customers.
- Balance cash drawer and verify cash on hand each day at day end for bank deposit.
- Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.
- Refer customers who have additional questions about their repair order to the service advisor or service manager.
- Close repair orders and service tickets each day.
- Daily filing and record keeping.
- Perform any other special duties requested by the general manager, controller or other department managers.
MINIMUM QUALIFICATIONS:
- A minimum of one year of experience in related field.
- Ability to understand and follow instructions in English.
- Computer experience and knowledge using various programs.
- Must have valid driver's license and maintain a clean driving record.