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Service Support Specialist

KENLY FORD INC

Kenly, NC

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JOB DETAILS
SKILLS
Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Dental Insurance, Driver's License, English Language, Financial Control, Health Insurance, Maintenance Services, Operational Support, Plan Meetings, Project/Program Management, Record Keeping, Repair Orders, Resolve Customer Issues, Telephone Skills, Time Management, Vehicle Driving, Vision Plan
LOCATION
Kenly, NC
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Oversee Red Cap program, provide operational support to the Service Department. Roles will include: Appointment Coordinator, Customer Relations Specialist, Dispatcher, Porter, Courtesy Vehicle Driver. Answer telephones, input data on computer and perform filing duties. Maintain accurate and on-time reports and records relative to functions of the business. Receive payments from customers and always provide courteous customer service.   


 


 FUNCTIONS:


  • Pick up and deliver customer vehicles. 
  • Set up appointments for service customers.
  • Answer telephones quickly in a friendly and personable manner.
  • Receive payments from customers and operate cash register.
  • Make change, cash checks and issue receipts to customers.
  • Balance cash drawer and verify cash on hand each day at day end for bank deposit.
  • Handle customer complaints with integrity and poise. Resolve complaints or refer complaining customer to the appropriate individual for further communication.
  • Refer customers who have additional questions about their repair order to the service advisor or service manager.
  • Close repair orders and service tickets each day.
  • Daily filing and record keeping.
  • Perform any other special duties requested by the general manager, controller or other department managers.
 


MINIMUM QUALIFICATIONS:


  • A minimum of one year of experience in related field.
  • Ability to understand and follow instructions in English.
  • Computer experience and knowledge using various programs.
  • Must have valid driver's license and maintain a clean driving record.
 


 

About the Company

K

KENLY FORD INC

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