Job Description
MARS Solutions Group is looking for an experienced Service Support Specialist located in Muskego, WI. Our client is an Automatic doors industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability
Overview:
The Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, or other communication channels
Troubleshoot product-related issues and guide users through solutions
Document customer interactions and maintain accurate records in CRM systems
Collaborate with internal departments such as engineering, production, quality, and sales
Provide technical guidance to distributors, installers, and end users
Assist in developing and maintaining technical documentation, manuals, and bulletins
Support training initiatives for customers and partners
Identify recurring issues and communicate feedback for product or process improvements
Manage multiple priorities while maintaining quality and timeliness of service
Travel occasionally to customer or company sites as needed
Qualifications
Strong problem-solving and analytical skills
Effective written and verbal communication skills
Ability to explain technical concepts to a variety of audiences
Proficiency in Microsoft Office applications (Excel, Word) and general computer skills
Familiarity with CRM or ERP systems preferred
Mechanical and/or basic electrical knowledge preferred
Ability to work in a fast-paced environment and manage multiple tasks
Education and Experience
Associate degree, technical certification, or equivalent experience in a related field preferred
Experience in customer service or technical support preferred
Background in manufacturing, installation, or service environments is a plus
Working Conditions
This position is primarily office-based and requires extended periods of computer and phone use. Occasional exposure to industrial or manufacturing environments may occur. Limited travel may be required.
Additional Details:
Duration: Direct Hire
Location: Muskego, WI 53150
Shift hours: Mon Fri; 8 to 5
About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.