Service Support Technician

About the role

The Service Support Technician is responsible for supporting the Service Department through yard organization, equipment movement, and shop assistance. This is a hands-on, physically active position that works primarily outdoors and involves frequent forklift operation and movement of heavy equipment. 

What you'll do

Yard Operations & Equipment Handling 

• Operate a forklift approximately 50% of the workday to move, stage, and organize equipment. 
• Consistently move, reposition, and reorganize heavy equipment within the yard and service areas. 
• Unload incoming equipment and materials and transport to appropriate areas. 
• Maintain organization and proper staging of equipment for service and delivery. 
• Keep service bays, driveways, and yard areas clear and accessible at all times. 
• Clean equipment and vehicles as needed. 
• Maintain clean, orderly, and secure grounds, yard, shop, and customer parking areas. 
• Follow all department safety practices and equipment handling procedures. 

Shop & Service Department Support 

• Assist with equipment pre-delivery preparation and basic service tasks. 
• Support service technicians with equipment setup and movement. 
• Assist shipping and receiving as needed. 
• Perform general labor tasks in support of service operations. 

Work Environment 

• Spend approximately 75% of the workday working outdoors in varying weather conditions. 
• Regularly lift, move, push, and maneuver heavy equipment and materials. 
• Perform physically demanding tasks throughout the shift. 

Qualifications

Education and Experience: 

• Graduation from high school or GED equivalent. 
• Previous Industry experience desired. 
• Experience operating a forklift 

Necessary Knowledge, Skills and Abilities: 

• Ability to understand, read and follow verbal and written instructions. 
• Must be able to multi-task and be detailed orientated with demonstrated follow through and organizational skills. 
• Must have a valid Driver’s License. 
• Knowledge of machines and equipment. 
• Working knowledge of the hazards and safety precautions common to equipment 

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer