Sr Hardware Development Engineer, High Performance AI & ML Servers Amazon Data Services, Inc.
Austin, TX30+ days ago
Service Systems Engineer - Surgical Robotics (Orthopedic Focus)
TekWissen LLC
- Austin, TX
- 9 days ago
- $42.85
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Skills
- Bill of Materials (BOM)unmatched
- Biomedical Engineeringunmatched
- Calibrationunmatched
- Change Managementunmatched
- Code of Federal Regulationsunmatched
- Communication Skillsunmatched
- Component Assemblyunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Design Servicesunmatched
- Documentationunmatched
- Electrical Componentsunmatched
- Electricityunmatched
- Electromechanical Systemsunmatched
- Electromechanicsunmatched
- Embedded Systemsunmatched
- Establish Prioritiesunmatched
- FDA (Food and Drug Administration)unmatched
- FDA Requirementsunmatched
- Failure Mode and Effects Analysis (FMEA)unmatched
- ISO (International Organization for Standardization)unmatched
- Identify Issuesunmatched
- Installation Guideunmatched
- International Electro-Technical Commission (IEC)unmatched
- Lean Six Sigmaunmatched
- Medical Equipmentunmatched
- Medical Protocolsunmatched
- Medical Roboticsunmatched
- Navigation Systemsunmatched
- On Site Supportunmatched
- Orthopedicsunmatched
- Preventative Maintenanceunmatched
- Process Developmentunmatched
- Product Developmentunmatched
- Product Planningunmatched
- Project Designunmatched
- Project/Program Managementunmatched
- Regulationsunmatched
- Regulatory Complianceunmatched
- Roboticsunmatched
- Surgical Proceduresunmatched
- Surveillanceunmatched
- System Integration (SI)unmatched
- Systems Engineeringunmatched
- Technical Writingunmatched
- Telemetryunmatched
- Test Equipmentunmatched
- Use Casesunmatched
- User Documentationunmatched
- Verification Plansunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Client is a publicly traded medical device company. Client designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. client has operations in more than 40 countries around the world
Job Title: Service Systems Engineer Surgical Robotics (Orthopedic Focus)
Work Location: Austin, TX, 78744
Duration: 9 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Design for Serviceability (DfS) in Surgical Robotics
- Define and enforce DfS requirements for robotic systems: modular assemblies, quick-connect cabling, sterile field considerations, and tool-free access for critical components.
- Collaborate with robotics engineers to design service-friendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
- Conduct serviceability FMEAs and validate service life cycle.
- Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.
- Specify and validate built-in diagnostics, and telemetry.
- Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
- Plan and execute verification protocols.
Field Service Workflow
- Design service workflows that minimize disruption.
- Service readiness for new robotic platforms prior to commercial launch.
- Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.
- Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.
Customer Experience
- Capture Voice of Field Service Engineer and support agents to inform service design-prioritizing speed, clarity, and confidence.
- Collaborate with Training to create competency-based learning paths for technicians servicing robotic systems in OR environments.
- Regulatory, Reliability & Compliance
- Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.
- Support post-market surveillance and feed reliability insights into product and service roadmaps.
Skills:
Qualifications Required :
- Familiarity with FDA regulations, ISO 13485, and IEC standards.
- Technical writing skills for service manuals.
- Project management experience.
- Ability to communicate technically with team members.
Preferred
- Experience with DfS, DHF, and FMEA.
- Lean Six Sigma or equivalent continuous improvement certification.
- Knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
- Experience in process development.
- Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
- Experience with the proper use of common inspection tools, test equipment, and visual standards.
Core Competencies
- Systems Thinking & Cross-Functional Collaboration
- Customer Empathy in High-Stakes Environments
- Customer Service Oriented
- Regulatory Compliance & Documentation Excellence
- Robotics Serviceability & Diagnostic Design
- Change Management & Training Enablement
Education:
- Bachelor's in Mechanical, Electrical, Robotics, or Biomedical Engineering.
- 1-3 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Austin, TX |
| Industry | Computer/IT Services |
| Salary | $42.85 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Job Searches
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