Service Systems Engineer – Surgical Robotics (Orthopedic Focus)

Our Client, a Medical Devices / Healthcare company, is looking for a Service Systems Engineer – Surgical Robotics (Orthopedic Focus) for their Austin, TX/ Hybrid location.
 
Responsibilities:

• Design for Serviceability (DfS) in Surgical Robotics
• Define and enforce DfS requirements for robotic systems: modular assemblies, quickconnect cabling, sterile field considerations, and toolfree access for critical components.
• Collaborate with robotics engineers to design servicefriendly architectures (e.g., swappable joint modules, sensor calibration ports, embedded diagnostics).
• Conduct serviceability FMEAs and validate service life cycle.
• Develop service BOMs, preventive maintenance schedules, and calibration protocols aligned with orthopedic surgical use cases.
• Specify and validate builtin diagnostics, and telemetry.
• Support and execute segments of complex product development to advance projects through the design /development/V&V/launch process.
• Plan and execute verification protocols.
• Field Service Workflow:
• Design service workflows that minimize disruption.
• Service readiness for new robotic platforms prior to commercial launch.
• Collaborate with engineering in defining installation, maintenance and troubleshooting procedures for robotic arms, navigation systems, and imaging integrations.
• Develop digital troubleshooting guides, assisted repair flows, and remote support capabilities for urgent intraoperative issues.
• Customer Experience
• Capture Voice of Field Service Engineer and support agents to inform service design—prioritizing speed, clarity, and confidence.
• Collaborate with Training to create competencybased learning paths for technicians servicing robotic systems in OR environments.
• Regulatory, Reliability & Compliance:
• Ensure all service processes meet FDA 21 CFR Part 820, ISO 13485, and IEC 60601 standards for medical electrical equipment.
• Support postmarket surveillance and feed reliability insights into product and service roadmaps.

• Familiarity with FDA regulations, ISO 13485, and IEC standards.
• Technical writing skills for service manuals.
• Project management experience.
• Ability to communicate technically with team members.
• Preferred:
• Experience with DfS, DHF, and FMEA.
• Lean Six Sigma or equivalent continuous improvement certification.
• Knowledge of industry practices. Practical knowledge related to the products/components that the position will support, e.g., electromechanical product components and assembly processes.
• Experience in process development.
• Experience in continuous improvement culture, skill sets, and tools to enhance quality and operational excellence.
• Experience with the proper use of common inspection tools, test equipment, and visual standards.
• Core Competencies:
• Systems Thinking & Cross Functional Collaboration
• Customer Empathy in HighStakes Environments
• Customer Service Oriented
• Regulatory Compliance & Documentation Excellence
• Robotics Serviceability & Diagnostic Design
• Change Management & Training Enablement
• Education:
• Bachelor’s in Mechanical, Electrical, Robotics, or Biomedical Engineering.
• 1-3 years in service engineering or field service for complex electromechanical systems (preferably surgical robotics or medical devices).

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities