Service Technical & Training Specialist Job Details | CNH
Service Technical & Training Specialist
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WHAT WE DO TEAMS WHERE WE ARE EARLY CAREERS WHY CHOOSE US TALENT COMMUNITY
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WHAT WE DO TEAMS WHERE WE ARE EARLY CAREERS WHY CHOOSE US TALENT COMMUNITY
Technical Support
Job Description
Service Technical & Training Specialist
Requisition ID: 3939
Job Location: Auckland - New Zealand, St Marys - Australia
Job Family: Technical Support
Job Type: Full Time
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About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, youre in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation cant happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.
Job Purpose Are you a passionate individual looking to grow your career in the technical space supporting the cutting edge of machine technology in the Australian & New Zealand Agricultural industries?
We are seeking a Service Technical & Training Specialist responsible for developing, managing, and executing the delivery of technical support, product performance management (technical focus) and technical training for harvesters.
This role offers a collaborative and supportive environment with opportunities to develop and grow within a global business.
Candidates located anywhere on the East Coast of Australia or in New Zealand are welcome to apply!
Key Responsibilities • Utilise established processes to analyse information and support dealer technicians with diagnosing and troubleshooting technical concerns on harvesters (grape, forage and sugarcane) • Collate and track emerging product concerns and escalate through the appropriate channels to ensure proactive and timely resolution • Provide detailed product feedback, support market reporting tools and prepare/deploy Product Improvement Programs relevant to harvesters • Develop, adapt and deliver technical training specific to harvesters across the ANZ region • Schedule and conduct field visits to support field teams and dealer technicians in resolving complex technical issues and strengthening customer support
Experience Required • Strong technical knowledge of agricultural machinery, ideally with hands‑on experience working on harvesters • A minimum of 3 years experience working with major machine systems - engines, hydraulics, transmissions, final drives, differentials - and advanced troubleshooting • Ability to confidently read and interpret electrical and hydraulic schematics is essential • Strong capability to research, analyse, and consolidate large amounts of technical data across multiple systems to prepare for further review • High level of flexibility and willingness to travel • Able to work independently while maintaining a strong sense of accountability • Strong analytical and problem‑solving skills with a proactive mindset • Good working knowledge of MS Office and strong presentation skills are highly advantageous
What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Opportunity to develop your skills in a dynamic environment Competitive base salary and performance incentives Tool of trade vehicle Retail & health insurance discounts Paid parental leave Novated leasing
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view audio description Build a Career Doing Meaningful Work Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.
(SPEECH) [UPBEAT MUSIC] (DESCRIPTION) Title, Working at CNH. A worker, framed by construction equipment, tends to crops in a field. A farmer oversees the growth of verdant plants. Text, Grow Together. A diverse group of young women at work in a number of office settings. Text, Diverse. Workers in a warehouse. People hard at work in office settings. Text, Inclusive. A team works together in collaboration. A worker walks through an office. Workers assemble machines. Text, One Team. Text, Flexible. A sports team; construction workers on the job; men working as a team. Text, At the forefront of Precision Technology. Images of technology and agricultural equipment in the field. Using technology to modernize a wheelchair and modify a vehicle. Text, Digitalization. Text, Electrification. Alternative fuels. Text, Well Being. A dad with his baby on an outdoor swing. A couple of surfers head into the ocean. Text, Our people make the difference. The faces of a diverse group of smiling people. Text, Join us on our journey. Careers at CNH dot com.
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CNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment.
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