OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department's processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.
KEY RESPONSIBILITIES:
• Successfully complete Self-led and online training curriculum/courses • Learn and exhibit skills in the following areas: • Detailing - gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines. • Yard Team - gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety. • Rigging - gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills • Parts Department - exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance. • Service Advisor - gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor. • Sales - gain understanding of the processes associated with the sales and delivery of new boats. • Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role. • Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs. • Set up and participate in boat shows and other off-site promotional events. • Maintain a professional and clean workspace for customer viewing. • Successfully pass OEM certification(s) • Complete all required apprenticeship documentation daily. • Follow the apprentice program outline and complete all tasks and meet all goals. • Other tasks as assigned
KEY RESULT AREAS:
• Complete all aspects of training. • Improved OEM certification status • Internal and external customer satisfaction and enthusiasm • Accurate level of service - done right the first time • 100% pride in work; always supplying a complete and "0" defect product to the customer. • Maintain minimum production and accuracy standards