Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Continuous Improvement, Corporate Compliance, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, Documentation, Help Desk, Identify Issues, Information Technology & Information Systems, Maintain Compliance, Maintenance Services, On Site Support, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Regulatory Compliance, Systems Maintenance, Technical Support, Technical Writing, Vision Plan
We are seeking a skilled and customer-focused Service Technician to provide remote technical support, maintenance guidance, and troubleshooting services. In this role, you will diagnose issues, guide end-users through resolutions, and ensure systems and equipment operate efficiently.
The ideal candidate has strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer support in a remote environment.
Key Responsibilities
- Provide remote troubleshooting and technical support for equipment, systems, or software
- Diagnose technical issues and guide customers through step-by-step solutions
- Perform system diagnostics, maintenance recommendations, and performance checks
- Document service requests, resolutions, and technical procedures
- Escalate complex issues to engineering or specialized teams when necessary
- Assist with installation guidance, configuration, and system updates
- Maintain service logs and ensure compliance with company standards
- Deliver excellent customer service and ensure client satisfaction
- Support continuous improvement of service processes and documentation
Required Qualifications
- Associate or Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience)
- 2+ years of experience in technical support, field service, or a similar role
- Strong troubleshooting and diagnostic skills
- Familiarity with remote support tools and service management systems
- Ability to interpret technical manuals and documentation
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
Mandatory Requirement
- Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered.
Preferred Qualifications
- Experience with specific equipment, systems, or software relevant to the industry
- Certifications such as CompTIA A+, Network+, or similar technical credentials
- Experience in remote service environments or help desk operations
- Knowledge of system diagnostics and performance monitoring tools
Benefits
- Flexible remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Time Off (PTO) and wellness programs
- Ongoing training and certification support
Work Schedule
- Flexible schedule (30–40 hours per week)
- Core collaboration hours aligned with U.S. time zones
- Occasional extended hours for urgent service requests
Equal Opportunity Statement
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment.
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Bill Alexander Ford Lincoln