Service Technician

OVERVIEW: The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

KEY TASKS:

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.

• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.

• Perform mechanical repair work such as:

• remove engine, transom or outdrive

• disassemble unit and inspect parts for wear

• overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems

• rebuild parts such as engine cylinder blocks

• rewire ignition system, lights and instrument panel

• replace and adjust taillights

• install and repair accessories such as radios, heaters, mirrors, and windshield wipers

• Operate a hydraulic jack or hoist as needed.

• Advise customers and/or insurance adjusters as to necessary repairs.

• Complete repair work utilizing service scheduler and SSO's within the established timeframe

• Ensure all warranty work is completed according to manufacturer's and MarineMax guidelines

• Safely operate MarineMax and customer vessels during diagnostic water testing operations

• Maintain MarineMax tools in good condition and according to guidelines

• Other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Maintain 100% productivity.
• Maintain minimum number of comebacks