Administrative Skills, Automotive Industry, Control Systems, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Driver's License, Electricity, Equipment Maintenance/Repair, Identify Issues, Inventory Levels, Inventory Management, Lift/Move 50 Pounds, Maintenance - Electrical, Maintenance - HVAC, Maintenance Services, Mobile Applications, Order Management, Organizational Skills, Preventative Maintenance, Problem Solving Skills, Smartphones, Team Player, Testing, Time Management
About Power Support Partners
Power Support Partners is a growing generator service company dedicated to keeping homes and businesses powered when it matters most. We pride ourselves on delivering exceptional customer service, technical expertise, and a team-first culture.
We are looking for a Service & Maintenance Technician who enjoys working independently, solving problems, and providing an outstanding customer experience.
Position Summary
The Service & Maintenance Technician is responsible for performing preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators. This role operates from a home-based dispatch model, traveling directly to customer locations throughout the Chattanooga market.
Successful candidates are self-motivated, mechanically inclined, organized, and comfortable working independently while representing the company in customers' homes and businesses.
Location: Chattanooga, TN
Reports To: Service Manager
What You'll Do
Preventive Maintenance
- Perform annual and semi-annual generator maintenance visits
- Complete inspections, oil changes, filter replacements, battery testing, and operational checks
- Identify potential issues before they become service failures
- Document maintenance findings and recommendations
Service & Repair
- Diagnose electrical, mechanical, fuel, and control system issues
- Troubleshoot generator failures and performance concerns
- Complete repairs on residential and light commercial standby generators
- Test the equipment after repairs to ensure proper operation
Customer Experience
- Communicate professionally with customers before, during, and after service visits
- Explain findings and repair recommendations in a clear, customer-friendly manner
- Represent the company with professionalism and integrity
- Maintain strong customer relationships and deliver a best-in-class service experience
Administrative Responsibilities
- Accurately complete service tickets, inspection reports, and required documentation in Service Titan
- Utilize company software and mobile applications to manage work orders
- Maintain inventory levels and vehicle stock
- Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up
What We're Looking For
Required Qualifications
- 2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field.
- Strong troubleshooting and diagnostic abilities.
- Ability to work independently with minimal supervision.
- Valid driver's license with an acceptable driving record.
- Comfortable using tablets, smartphones, and service software.
- Ability to lift 50 pounds and work outdoors in varying weather conditions.
Preferred Qualifications
- Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems.
- Electrical troubleshooting experience.
- Generac certification or willingness to obtain certification.
- Residential service experience and strong customer service skills.
Work Environment
- Home-based dispatch model with a company vehicle provided.
- Daily travel throughout the Chattanooga and surrounding service area.
- Outdoor work environments.
- Occasional after-hours or emergency service support may be required.
What Success Looks Like
- Consistently completes scheduled maintenance visits on time.
- Diagnoses and repairs equipment efficiently and accurately.
- Maintains high customer satisfaction ratings.
- Keeps service documentation accurate and up to date.
- Operates safely and follows all company safety standards.
Benefits:
- Competitive compensation package based on experience and qualifications
- 10 paid-time-off (PTO) days for vacation, sick leave, and personal days
- 9 paid holidays to observe major national holidays
- 401(k) retirement plan with company matching
- Comprehensive health, vision, and dental insurance coverage
- Opportunities for career growth and professional development
- Supportive and collaborative team environment
- Employee discounts on products and services
- Uniforms and safety gear provided
- Ongoing training and certification opportunities
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