Service Technician

Department: Service

Reports To: Service Manager

Purpose:

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Key Responsibilities:

• Performs diagnostics and repairs on John Deere equipment and technology

• Mentors Service Technician Trainees and Service Technicians

• Conducts or supports customer clinics

• Perform diagnostics and repairs in the field as required

• Accountable for billable time and assigned work orders

• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information

• May participate in John Deere University Training programs required for the development of skills and knowledge

• Operates and maintains vehicles, tools and equipment required to perform job responsibilities

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Maintains current knowledge of John Deere and competitive products

• All other duties as assigned

Experience, Education, Skills and Knowledge:

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty

• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

• Experience operating vehicles, tools, and equipment for diagnostic purposes

• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred

• Experience working cooperatively in a team environment

• Experience communicating effectively verbally and in writing

• Must have an adequate toolset to perform job responsibilities

• High School Diploma, GED, or equivalent experience required; Associate degree preferred

• Valid driver's license required; CDL (Commercial Driver's License) preferred