Service Technician I

SERVICE TECHNICIAN I

Reports to: Service Manager

Status: Regular, Full-Time, Non-Exempt

Location: Fairbanks, AK

Pay Rate: $20 - $26 DOE

About Us: Aleut Energy is recruiting for a Service Technician I to join our Arctic Home Living team. Arctic Home Living has been selling and servicing hot tubs and water filtration systems in Alaska for decades with locations in Fairbanks, Anchorage and Wasilla. We are an Alaskan Owned & Operated company that prioritizes the safety and well-being of our employees and supports the local communities that support us. Visit us at to learn more!

JOB SUMMARY: The Service Technician I is responsible for delivering exceptional customer service while providing service, installation, and maintenance support for hot tubs, saunas, cold plunges, and water treatment systems. This position requires a high degree of technical skill, professionalism, and the ability to work in extreme weather and physically demanding environments.

PRIMARY RESPONSIBILITIES

• Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability.

• Technical Expertise: Troubleshoot and repair mechanical, electrical, and plumbing systems for hot tubs, saunas, and cold plunges.

• Customer Service: Provide professional, "white-glove" support and clear communication during service calls and installations.

• Quality Assurance: Perform detailed inspections on all equipment pre-delivery and post-installation to ensure 100% functionality.

• Operations & Documentation: Use ERP tools to manage work orders, warranty records, and service inventory.

• Field Logistics: Safely operate company vehicles to job sites and maintain organized, stocked, and clean equipment.

• Safety & Maintenance: Adhere to all safety protocols, including vehicle inspections (DVIR) and proper tool care.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong technical aptitude with mechanical, electrical, or plumbing systems.
• Ability to read and interpret manuals, schematics, and work orders.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving skills.
• Reliable, self-directed, and organized.
• Comfortable working independently in remote or extreme environments.
• Ability to prioritize and manage multiple tasks.
• Proficient with basic hand and power tools.
• Basic computer and documentation skills.

MINIMUM QUALIFICATIONS

• Valid driver's license with a clean Motor Vehicle Record (MVR) check.
• Able to pass background check and obtain/maintain a DOT Medical Examiner's Certificate (within 2 weeks of hire).
• Experience operating or willingness to be trained on heavy equipment (forklift, skid steer, etc.).
• Willingness to travel within Alaska for multi-day service trips as needed.

PREFERRED QUALIFICATIONS

• Experience with Alaska Native Corporations.
• Basic Technical and Mechanical Skills.
• Experience in diagnostics and repair of equipment.

PHYSICAL REQUIREMENTS

• Ability to lift, carry, and move equipment and materials weighing up to 75 lbs. unassisted and push/pull up to 1200 lbs. with assistance.
• Must be able to work in confined spaces such as crawlspaces and attics.
• Climb ladders or stairs while assisting with equipment up to 250 lbs., using dollies or lifting devices.
• Ability to stand, bend, kneel, crouch, climb ladders, and work overhead for extended periods.
• Stand or walk for up to 10 hours per day on uneven, icy, or slippery surfaces.
• Manual dexterity to handle small parts and tools with precision.
• Perform repetitive tasks using hand tools and power equipment.
• Visual acuity and color vision to identify electrical components and safety hazards.
• Tolerance for exposure to various weather conditions, noise, dust, and environments that may be hot, cold, or wet ranging from -45°F to 90°F.
• Operate power tools, heavy equipment, and drive service vehicles for extended periods.
• Independently operate motor vehicles in remote and challenging terrain.

BENEFITS

• 401K - Employer matching up to 4%.
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefits-Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

PREFERENCE STATEMENT

The Aleut Corporation ("Aleut") is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws.

Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.