Sign upLog in

Service Technician II

Knott's Berry Farm

Buena Park, CA

Apply
JOB DETAILS
SALARY
$20.29–$20.29 Per Hour
SKILLS
CompTIA A+, CompTIA Network+, Computer Servers, Computer Workstations, Customer Support/Service, Driver's License, Hardware Administration, Hardware Upgrades, Help Desk, Identify Issues, Installation Guide, Maintenance Services, Multitasking, Network Support, People Management, Peripheral Hardware, Software Administration, Software Installation, Systems Administration/Management, Systems Maintenance, Technical Support, Telephone Skills, Time Management
LOCATION
Buena Park, CA
POSTED
Today
Overview:

$20.29 / hour

 

 

Six Flags Entertainment is seeking a Service Technician II at Knott's Berry Farm in Buena Park, CA. The Service Technician II, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.  


Responsibilities:
  • Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information throughout
  • Installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. May create software installation packages or images. the ticket life-cycle.
  • Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex and/or high priority issues to the appropriate support groups for resolution.   
  • Assist senior park and corporate IT staff as needed and directed
  • Provides user systems access. Ensures appropriate approval is provided and documented.  
  • May lead service desk related projects.
  • Acts as a technical liaison between IT and guests and other associates.
  • Always acts in a professional and respectful manner.

 

SCOPE & IMPACT:  
The Service Technician II has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.


Qualifications:

·        Vocational Degree in IT or equivalent work experience.

·        1-2 years’ experience in IT Support

·        Ability to work nights, weekends and holiday periods to meet business needs.

·        Certificate CompTIA A+ or Network+ preferred

·        Valid Driver’s License required

 

We offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Six Flags Parks, and much more! 

 

--s-p-m1--

Powered by SonicJobs (an advertiser on Monster). By applying, you consent to share your data with SonicJobs and the employer. Monster or SonicJobs does not store or use your application data beyond facilitating the application.
See Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions

About the Company

K

Knott's Berry Farm

Resume Resources

Free Resume TemplatesFree Resume Builder