Service Technician

Synerfac Technical Staffing

Irwin, PA

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JOB DETAILS

SKILLS

Assembly Equipment, Control Systems, Customer Support/Service, Customer/Client Research, Driver's License, Electricity, Engineering Drawing, Hydraulic Engineering, Identify Issues, Machine Tool, Machining Operations, Maintenance Services, Manufacturing, Mechanical Engineering, On Site Support, Oscilloscope, Preventative Maintenance, Programmable Logic Controller (PLC), Request for Proposals (RFP), Sales, Salesforce.com, Systems Administration/Management, Travel Planning, Willing to Travel

LOCATION

Irwin, PA

POSTED

2 days ago

Our manufacturing client in the Irwin, PA area is looking for a Service Technician

-Respond promptly and professionally to customer inquiries, concerns, and service requests related to machine operation
-Schedule and coordinate travel to customer sites to install new equipment, troubleshoot issues, diagnose problems, and implement repair solutions
-Assess required resources, materials, and timeframes for service projects, including ordering necessary components
-Plan and perform preventive maintenance, system upgrades, and equipment improvements
-Coordinate with Customer Service regarding warranty matters and machine-related liabilities
-Schedule and complete service calls involving installation, evaluation, repair, and preventive maintenance at customer facilities
-Support the Machine Build Department with equipment assembly when required
-Collaborate with Sales, Engineering, Media, and other departments to:
-Communicate customer feedback, complaints, RFQs, and order information
-Document service activity, repairs, and parts usage in Salesforce
-Follow up with customers regarding spare parts, media, and tooling reorders
-Travel extensively (80% or more, depending on customer needs)
-Prepare and submit detailed service and expense reports promptly after each trip, including all required receipts and documentation

-Technical diploma or degree in Electrical or Mechanical Engineering preferred
-3-5 years of hands-on experience providing technical field service support in lieu of a degree
-Strong troubleshooting abilities across mechanical, electrical, hydraulic, pneumatic, and control systems
-Proficiency using precision measuring and diagnostic tools (micrometers, calipers, digital multimeters, oscilloscopes, etc.)
-Ability to read and interpret mechanical drawings, engineering prints, and schematics
-Working knowledge of PLC systems preferred
-Valid driver"s license required

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About the Company

Synerfac Technical Staffing

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