Service Technician Job Details | Jenoptik AG

SUMMARY:

The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic

customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support

to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and

programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be selfmotivated

and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve

customer satisfaction, maximize customer retention, and increase profitability.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Install, program, calibrate, maintain and repair our gauging systems
• Train customers in the operation, programming and maintenance of our gauging systems
• Program and run-off customer-specific applications
• Troubleshoot complex electro-mechanical systems
• Perform periodic maintenance & calibrations our gauging systems in customer facilities throughout North America and internationally
• Abide by all company policies and procedures
• Complete daily time tracking and reporting
• Complete daily expense tracking and reporting
• Work to a budget

REQUIREMENTS:

• Ability to work a flexible schedule and adapt to changing work schedules
• Up to 90% travel
• Valid driver's license and clean driving record provided annually
• Critical thinker with strong problem-solving skills
• Team player
• Excellent time-management skills
• Excellent interpersonal and communication skills
• Able to read blueprints and electrical schematics
• Knowledge of geometric tolerances (GD&T)
• Accustomed to using mobile tools and applications
• Strong computer skills in word, excel and outlook
• Understanding of installing software, hardware and drivers on computer systems
• Programming experience with PLC's (ladder logic) and/or structured text languages (e.g. C++) would be an asset
• Background in the manufacturing industry - metrology experience a definite advantage
• Strong analytical skills
• Electromechanical aptitude
• U.S. Citizenship or qualified U.S. worker

EDUCATION AND EXPERIENCE:

• High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods or similar is

preferred, college preferred

• 3 - 5 years of industrial/manufacturing experience
• Experience in a customer support role a definite advantage

PHYSICAL REQUIREMENTS:

The physical requirements must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers

to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop,

kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and

digs. The employee must occasionally lift and/or move up to 50 pounds.

About Jenoptik

HOMMEL ETAMIC is an independent brand within the Jenoptik Group. As a leading manufacturer and system supplier, HOMMEL ETAMIC offers a broad portfolio of measurement technology for manufacturing processes. These include high-precision contact and non-contact manufacturing metrology for pneumatic, tactile or optical inspection of roughness, contours, shape and the determination of dimensions in every phase of the manufacturing process as well as in the measuring room. They analyze the surface, shape and dimensions of workpieces - in every phase of the manufacturing process, during final inspection or in the measuring room. In the process, the systems provide customers with precise measurement data within the shortest possible time. Comprehensive services such as consulting, training, and service, including long-term maintenance contracts, round off the metrology offering.

Are you interested in this position?

Then we look forward to receiving your online application.

If you have any questions, please do not hesitate to contact us.