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Service Technician

DISHER
  • Monroe, MI
  • Full-time
27 days ago

Job Description

Service Technician – Monroe, Michigan
 
DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.
 
What it's like to work here:
Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do:

  • Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.
  • Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).
  • Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.
  • Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.
  • Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.
  • Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.
  • Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.
  • Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.
  • Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.
  • Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.
  • Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.
  • Uphold safety, quality, and environmental standards in all lab and service operations.
  • Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.
  • Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.
  • Complete required service reports, inspection forms, expense reports, and technical documentation.
  • Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.
  • Establish professional, lasting, and cooperative customer relationships.
  • Promote the company's products and services through positive, knowledgeable interactions.
  • Perform other related duties as assigned.

What will make you successful:

  • Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).
  • Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.
  • Familiarity with industrial machinery and manufacturing environments.
  • High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability.
  • 24V DC control circuits – ability to diagnose and repair.
  • Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).
  • Working knowledge of electrical, pneumatic, and hydraulic systems.
  • Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.
  • Ability to interpret schematics, equipment manuals, and troubleshooting guides.
  • Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).
  • PLC software and programmable controllers – familiarity preferred but not required.
  • Good computer skills; CRM and service management software proficiency a plus.
  • Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.
  • Self-motivated with high sense of responsibility and initiative.
  • Reliable with attention to accuracy and good organizational skills.
  • Excellent customer service and communication skills.
  • Ability to work independently and collaboratively in team settings.
  • Willingness and ability to travel (mainly in North America) up to 75% of the time.
  • Willingness and ability to travel to Austria for training/education.
  • Valid driver's license; valid or obtainable passport.
  • Forklift or overhead crane experience is an advantage but not required.
Physical Demands
  • Prolonged periods sitting, standing, and walking.
  • Must be able to lift up to 50 pounds at a time.
  • Must be able to work safely in a noisy environment.
  • Must be able to work in a hot environment.
  • Approximately 2 weeks per month at customer installations.
  • Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.

Numbers & Facts

LocationMonroe, MI
Job TypeFull-time

Skills

  • Calendar Managementunmatched
  • Calibrationunmatched
  • Communication Skillsunmatched
  • Corrective Actionunmatched
  • Craneunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Support/Serviceunmatched
  • Data Analysisunmatched
  • Data Processingunmatched
  • Diagnostics Solutions/Softwareunmatched
  • Driver's Licenseunmatched
  • Electrical Componentsunmatched
  • Electrical Engineeringunmatched
  • Electricityunmatched
  • Expense Reportsunmatched
  • Forkliftunmatched
  • Hand Toolsunmatched
  • High Voltage (HV)unmatched
  • Hydraulic Engineeringunmatched
  • Identify Issuesunmatched
  • Inventory Managementunmatched
  • Laboratory Operationsunmatched
  • Lift/Move 50 Poundsunmatched
  • Logisticsunmatched
  • Maintenance - Electricalunmatched
  • Maintenance Servicesunmatched
  • Manufacturingunmatched
  • Manufacturing Operationsunmatched
  • Mentoringunmatched
  • Organizational Skillsunmatched
  • People Managementunmatched
  • Performance Managementunmatched
  • Preventative Maintenanceunmatched
  • Problem Solving Skillsunmatched
  • Process Analysisunmatched
  • Process Improvementunmatched
  • Programmable Logic Controller (PLC)unmatched
  • Pumpsunmatched
  • Quality Metricsunmatched
  • Remote Accessunmatched
  • Resolve Customer Issuesunmatched
  • Root Cause Analysisunmatched
  • Safety Processunmatched
  • Safety/Work Safetyunmatched
  • Schematicsunmatched
  • Startupunmatched
  • System Operationsunmatched
  • Systems Reliabilityunmatched
  • Team Playerunmatched
  • Technical Salesunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Time Managementunmatched
  • Training Programunmatched
  • Trend Analysisunmatched
  • Videoconferencingunmatched
  • Willing to Travelunmatched

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