Service Technician

Duties and Responsibilities

• Respond to routine and non routine service calls, including scheduled maintenance, emergency, and after hours calls in a timely manner.
• Diagnose, troubleshoot, repair, and replace defective components in electronic security systems.
• Perform system diagnostics and isolate issues in hardware, software, and network connected devices.
• Service and support systems including Milestone, LenelS2, DMP, Axis, Hanwha, and Bosch platforms.
• Perform preventative maintenance on installed systems to ensure reliability and compliance with customer service agreements.
• Conduct system testing, commissioning support, and quality checks on new and existing installations.
• Install small projects, system additions, and upgrades as required.
• Analyze repair requirements and present clear solutions to customers.
• Complete service documentation, work orders, and reports accurately and on time.
• Coordinate with project managers, installation teams, and other technical specialists to support customer sites.
• Support customer service programs and assist in cross training efforts to expand team capability.
• Exercise sound technical judgment in selecting methods and troubleshooting approaches to resolve issues efficiently.

Qualifications and Skills

• Minimum three years of experience installing and servicing IP video surveillance systems including Milestone, Axis, Hanwha, and Bosch.
• Minimum three years of experience installing and servicing intrusion detection systems such as DMP and Bosch.
• Minimum three years of experience installing and servicing access control systems including Lenel and S2.
• Strong understanding of low voltage wiring, system integration, and electronic security best practices.
• Solid knowledge of networking fundamentals including IP addressing, switches, PoE, and basic troubleshooting.
• Proven ability to lead or support security installation teams in the field.
• Strong analytical and problem solving skills.
• Effective written and verbal communication skills.
• Ability to work independently while maintaining high standards of workmanship and customer service.

Physical Requirements

• Ability to safely use hand and power tools required for low voltage installations.
• Ability to stand, kneel, bend, and climb ladders for extended periods.
• Ability to install system hardware, cabling, and related equipment in commercial environments.
• Ability to lift and carry up to 35 pounds.