Job Description
Job Description
Title: Service Technician
Requisition #: 683646
Location: Orlando, FL, US
Career Area: Food Service
Information at a Glance
Repairs and reconditions equipment in the Market Center and/or in customer locations. Installs equipment in customer accounts. Performs diagnostics of mechanical, electrical and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems or complaints regarding equipment.
ESSENTIAL FUNCTIONS:
- Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and determines reasons and the nature of correction.
- Makes repairs or adjustments to equipment in order to return the equipment in working order.
- Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
- Repairs and refurbishes equipment in the Market Center.
- Makes off-route product deliveries as needed.
- Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
- Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner. Completes weekly Driver Report and follows guidelines in the Fleet Manual.
- Follows all safety standards and policies set by manufacturers and company.
- Performs other related duties as assigned.
STATUS AND SCOPE:
Receives general supervision from Service Manager or General Manager. Interacts with Territory Manager and Customer Service Agent to ensure timely and appropriate customer service and problem resolution.
QUALIFICATIONS:
Working knowledge in repairing small electrical appliances. Must have the ability to learn how to connect equipment to water lines. This level of skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training. Incumbent understands, reads and writes English. Has a High School Diploma or equivalent. Must also posses good communication and customer service skills. Incumbent must have an acceptable driving record and a qualified driver's license. Must be able to lift half of own body weight, not to exceed 100 pounds and posses fine motor skills. Position requires repetitive motion and overhead reaching. Must be able to communicate verbally and drive a company van.
Numbers & Facts
| Location | Orlando, FL |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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