Job Description
Technical Solutions Inc. is currently seeking a Service Technician on behalf of our client, a manufacturer located in the Pittsburgh region. The Service Technician will provide technical support to customers, related to the installation, maintenance, and repair of our client's equipment in a timely manner. Accept any additional assignments, duties and
responsibilities as may be requested.
responsibilities as may be requested.
Duties:
- Respond to customer inquiries, complaints, or requests regarding operation of our manufactured Machines in a timely and efficient manner. Schedule and arrange travel to customer locations to install new machines, troubleshoot problems, diagnose, and develop plans for repair or correction of problems. Evaluate resources needed and assess materials and time for completion of projects including ordering components as may be required. Schedule visits for preventive maintenance, upgrades, or improvements with existing machine customers. Coordinate with Customer Service regarding warranties and liabilities per machine.
- Schedule service calls with customers; travel to customer facilities; install, evaluate, repair, or provide preventive maintenance on machines.
- Assist Machine Build Department in assembling machines when help is needed.
- Support Sales, Engineering, Media, or other departments with the following:
- Communicate customer concerns and requests, including complaints, RFQs, orders, etc.
- Update SalesForce.com regarding service calls conducted, repairs made, parts used, etc.
- Follow up with customer re-orders for spare parts, media, or tooling.
- Travel may range from 60% or higher, depending on customer requirements.
- Prepare service reports and expense reports and forward to Field Service Coordinator / Accounting, respectively, immediately upon completion of trip; submit receipts, documentation and information pursuant to any service visit.
Knowledge and Experience:
- Technical diploma or degree in the field of Electrical / Mechanical Engineering.
- In absence of an engineering degree, 3-5 years of experience in the field providing technical services to customers is required.
- Able to troubleshoot mechanical, electrical, hydraulics, pneumatics, and electrical control systems and how they interact together for timely and functional service to machines.
- Able to use mechanical and electrical measuring tools, i.e., micrometers, calipers, DMM's, oscilloscopes, etc.
- Able to read various mechanical, engineering, or other drawings, prints and schematics
- Able to safely use hand tools.
- PLC knowledge a plus
- Good written and oral communication skills.
- Able to lift and carry up to 55 pounds.
- Able to reach above shoulder level and stoop to floor level.
- Must possess a valid driver's license.
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Staffing/Employment Agencies |
| Company Size | 10 to 19 employees |
| Year Founded | 1991 |
| Website | https://tsiwork.com/ |
About Company
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With over 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.
Skills
- Accountingunmatched
- Communication Skillsunmatched
- Control Systemsunmatched
- Customer Support/Serviceunmatched
- Driver's Licenseunmatched
- Electrical Engineeringunmatched
- Electricityunmatched
- Equipment Maintenance/Repairunmatched
- Expense Reportsunmatched
- Hand Toolsunmatched
- Hydraulic Engineeringunmatched
- Identify Issuesunmatched
- Machine Toolunmatched
- Maintenance Servicesunmatched
- Materials Analysisunmatched
- Mechanical Engineeringunmatched
- Needs Assessmentunmatched
- On Site Supportunmatched
- Organizational Skillsunmatched
- Oscilloscopeunmatched
- Presentation/Verbal Skillsunmatched
- Preventative Maintenanceunmatched
- Programmable Logic Controller (PLC)unmatched
- Request for Proposals (RFP)unmatched
- Sales Supportunmatched
- Salesforce.comunmatched
- Schematicsunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Travel Planningunmatched
- Willing to Travelunmatched
- Writing Skillsunmatched
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