Service Technician / Project Manager

Location

Canton, MA is a vibrant town known for its rich history and close-knit community. Located just a short drive from Boston, it offers a blend of suburban charm and convenient access to the city.

Job Summary

We are seeking a dedicated professional for a full-time position, available to start as soon as possible. The role involves providing installation and after-sales service for our equipment to customers, both in the workshop and on-site. Additionally, the position includes project management responsibilities for local integration with our equipment.

Responsibilities

• Provide comprehensive application and technical advice for welding equipment.
• Independently organize and execute welding tests, demonstrations, commissioning, and training both in-house and at customer premises.
• Process customer inquiries and manage projects.
• Conduct product demonstrations at trade fairs and external events.
• Offer technical support and perform repairs based on experience and background.
• Engage in travel activities locally, with potential expansion based on experience.
• Actively support sales of products and services.
• Perform maintenance, both preventive and repairs, of equipment in the workshop, at customer sites in the US, Canada, and Mexico, or remotely.
• Prepare and follow up on installations at client premises.
• Train customers in equipment maintenance.
• Provide technical support to the sales team technicians.
• Determine technical content for spare parts and services, and participate in machine installations at customer sites.
• Manage local integrations of automated equipment and partner-supplied equipment.

Qualifications

• Completed technical training with relevant knowledge in GTAW/TIG welding.
• Customer-oriented with strong communication skills, friendly, and courteous.
• Independent, reliable, and structured working methods.
• Flexibility for multi-day business trips.
• Bachelor's Degree in Electrical Engineering or equivalent with a minimum of 3 years of professional experience in industrial equipment maintenance.
• Knowledge of programming or maintenance of automated solutions is highly desirable (PLCs, speed variation, brushless technology).
• Proficiency in professional and technical English.
• Curiosity, availability, methodology, and adaptability are required.
• Ability to work within a team and independently.
• Good knowledge of health, safety, and environmental topics.
• Mastery of office tools (Word, Excel, email).
• Knowledge of E.P.I. usage rules adapted to activity.
• Electrical clearance required.

Shift/Travel Details

• Must be located within 45 minutes of the office in Canton, MA.
• Travel required one week per month, typically between Monday and Friday, with efforts to avoid weekend travel.

Compensation and Benefits

• Full-time permanent contract with compensation based on experience.
• Benefits include health insurance and 401K.
• Travel pay and a monthly commission based on a percentage of service sales volume.