Service Technician - Salem, Oregon

SUMMARY:
Support client base by performing troubleshooting, repairs, maintenance on all types of industrial 
refrigeration equipment and systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential functions/responsibilities include but are not limited to the following: Productivity and 
Quality
•  Troubleshoot, repair, and perform maintenance on all types of industrial refrigeration
equipment and systems.
•  Perform start up on new refrigeration systems.
•  Complete required documentation and paperwork, including but not limited to: service work 
orders, maintenance checklists, calibration and safety control testing documentation, IIAR safety 
inspections, LOTO log, startup paperwork.
•  Efficiently and effectively communicate to customers the findings of such calls, and actions 
required to correct.
•  Efficiently and effectively communicate with Service Coordinator regarding work order progress, 
scheduling, customer needs, parts and materials needed, quotes, etc.
•  Assist management with all other office projects as needed Customer Contact
•  Make decisions based on customer needs, desires, and expectations and on APCCO standards, not on 
personal preferences, style or theory
•  Maintain free-flowing information and cooperation between customer and APCCO team.
•  Work with APCCO team to find best approaches to handle customer requests Financial
•  Purchase supplies and other expenses in the most cost-effective manner with an effort to save on 
operational cost.
•  Use resources in most effective manner (including sharing cost savings ideas with APCCO 
team)
•  Abide by approved budgets

Misc.
•  Consider the importance of internal/external customer relationships when planning/conducting 
work

•  Complete work in a timely, accurate and thorough manner and be conscientious about 
assignments

COMPETENCIES:
1. Problem Solving & Analysis
2. Technical Capacity
3. Communication Proficiency
4. Flexibility
5. Time Mgmt.
6. Ethical Conduct

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities

WORK ENVIRONMENT:
This job will be primarily at customers locations, where the environment will be open, loud and 
have various pieces of equipment and in use, along with the exposure to a variety of sights and 
smells, including a variety of processing chemicals.

KNOWLEDGE, SKILLS AND ABILITIES:
•  Knowledge of industrial refrigeration systems commonly used in the cold storage/food and 
beverage processing industries.
•  Specific first-hand knowledge and experience in troubleshooting and repairing industrial 
refrigeration equipment, valves, controls, etc. Experience performing system and equipment pump 
downs, and evacuations.
•  Knowledge and experience performing system calibrations and start-ups, including compressor 
alignment skills.
•  Experience with safe handling of ammonia refrigeration systems and safe practices for anhydrous 
ammonia. Basic safety knowledge regarding OSHA regulations, PPE, LOTO, and Line Break.
•  Ability to pass a Fit Test and wear a full-face respirator.
•  Knowledgeable in reading blueprints, plans and specifications.
•  Travel is required for meeting with clients to perform troubleshooting, repairs, and maintenance 
on their equipment.
•  Ability to participate effectively in a team atmosphere by modeling and promoting conflict 
resolution, diversity, ethical practices and organizational citizenship

POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours are Monday through Friday 7:00 am to 4:00 pm, however, 
based on the needs of the job, work hours may vary.

TRAVEL:
Travel is expected for this position, based on the duties to service the needs of the customer(s).
REQUIRED EDUCATION & EXPERIENCE:

•  Minimum of 5-7 years’ experience working as an operator or service technician with industrial 
refrigeration systems in any of the following types of facilities or employers: Food and beverage 
processing plants, cold storage warehouses, equipment manufacturer
•  RETA Operator Certification a Plus
•  Refrigeration Trade School graduate a Plus
•  All APCCO employees who drive company owned vehicles or drive their own vehicle for company 
purposes:
Must read, understand, and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle 
Maintenance Policy
Maintain a valid driver’s license
Provide a clear DMV record that is insurable with our company vehicle insurance carrier, 
including no accidents, incidents, or DUI in the past 5 years (and updated annually)
Participate in company-sponsored programs to maintain or improve driver safety

PREFERRED EDUCATION & EXPERIENCE:
None
WORK AUTHORIZATION:
None

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of 
activities, duties or responsibilities that are required of the employee for this job. Duties, 
responsibilities, and activities may change at any time with or without notice.
PHYSICAL DEMANDS / REQUIREMENTS:
The physical demands described here are representative of those that are necessary for an employee 
to successfully perform the essential functions of this job. Reasonable accommodations may be made 
to enable individuals with disabilities to perform the essential functions.

I acknowledge I have received, read, and understand the job duties and requirements outlined in the 
Service Technician job description. I agree to conform to the duties and requirements as described. 
I understand that the company has the right to change this job description without notice and that 
the essential duties and responsibilities contained herein describe the scope of this position but 
should not be considered an all-inclusive listing of work requirements.
Individuals may perform other duties as assigned including work in other areas to cover absences or 
relief to equalize peak work periods or otherwise balance the workload

I further understand this job description does not supersede APCCO’s at-will status and does
not constitute an employment agreement or contract between myself and APCCO.