Service Technician
Maine Technical Source (MTS)
Syracuse, NY
Maine Technical Source is seeking a Service Technician to work from their office and showroom in Syracuse, NY. This position is responsible for equipment repair and completing service to factory specifications, as well as supporting the office manager with administrative tasks. The Service Technician may also provide customer service, sales and warehouse support as needed.
Requirements of the Service Technician:
High School diploma or GED preferred, or equivalent combination of education and experience
High level of technical aptitude a must
Computer literacy, including experience with Microsoft Office
Firm working knowledge of industry concepts, practices and procedures. Familiarity with service equipment and its function
Advanced project and process management abilities
Ability to effectively establish rapport, present information and respond to questions from managers, customers and the public
Ability to solve practical problems and deal with a variety of concrete variables
Ability to interpret a variety of instructions furnished in written, oral or schedule form
Ability to work independently and with a team. Must have willingness to pitch in and help with any/all tasks that are needed in the office during the workday
Benefits of the Job:
Hourly rate starts at $28.00 per hour, commensurate with experience.
Health Insurance provided with a company contribution to premium that is based on salary level.
Company matching HSA contribution.
401(k) with a 30% match on the first 15% the employee contributes.
STD/LTD
Life/AD&D
PTO
Paid Holidays
Parental Leave
Responsibilities of the Service Technician:
Providing customer support and service for all products sold
Managing the service pipeline and turnaround time
Completing service projects to factory specifications
Providing estimates and purchase orders for customers
Checking and calibrating new equipment prior to sale
Coordinating with sales team to build relationships with customers
Assisting with in-store sales and support
Maine Technical Source (MTS) is a privately owned company that supplies surveyors, engineers, contractors and architects with the world’s finest technical and measurement tools, supplies, software, training, and service from locations in ME, MA, and NY. MTS’ success is built on offering customers cutting edge products while providing old-fashioned customer service.
Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE.