Service Technician

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Job Type

Full-time

Description

Hours: 8am to whenever you get your route completed. No set end time.

Pay: $20.00-$23.00 per hour

Travel Area: 2-2.5hr radius of Waterloo, NE with occasional travel beyond this radius.

Position Overview:

Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

Responsibilities:

Primary Responsibilities:

• Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
• Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
• Log all service claims in system within 24 hours of work completed
• Maintain an accurate inventory of service parts and perform quarterly audits
• Discuss, present and close service contracts and special programs being offered for customers
• Discuss with customer continued service when product is no longer under warranty
• When applicable, discuss new product options with customers or defer customer to retail store
• Provide accurate service reports to management when requested
• Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

• Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.
• Vehicles must be kept clean by removing trash and all personal items at the end of each day.
• Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions:

• Other projects as needed.

Requirements

Education:

• High school degree or equivalent required

Experience:

• 1-3 years of experience in a technical support or service role preferred
• Experience with Microsoft CRM (Customer Relationship Management) helpful

Physical Demands:

• Moving fitness equipment during diagnostic calls, repairs and preventative maintenance.
• Ability to lift 50 pounds to carry items such as tool bag and parts
• Will be required to move 40-50 pounds up to 20% of the work day
• Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.
• The ability to use standard hand tools (wrenches, screw drivers, ratchets, drills, voltmeter, etc.).
• The ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.

Other Requirements:

• Valid driver's license with an acceptable driving record
• Basic knowledge of technical and mechanical problem solving preferred
• Working knowledge of Microsoft Office Suite and similar communication related software

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k) matching
• Paid Time Off benefits
• Product discounts
• Wellness programs

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Salary Description

$20.00-$23.00 per hour, based on experience