Service Technician

Responsibilities

• Respond to customer service requests related to mechanical issues with the domestic hot water or space heating equipment of their equipment
• Work alongside and assist other employees in completing assigned work orders
• Troubleshoot & repair mechanical heating equipment and their associated systems
• Troubleshoot & repair electrical wiring, relay logic, safety circuits, electronic boards for boilers and combustion failures
• Direct hands-on experience and working knowledge in troubleshooting steam, hot water boilers, burners (gas & oil), associated control systems, electrical combustion, heat pumps and associated piping systems
• Start-up & commission new replacement boiler systems including expansion tanks, pumps etc.
• Calibrate and adjust burner controls to obtain optimal boiler/burner performance
• Experience servicing and maintaining gas & oil Burners
• Experience servicing and maintaining Atmospheric, Condensing and Scotch Marine Fire Tube Boilers
• Proficiency in boiler/burner controls including Honeywell, Fireye, Siemens Link-ageless, Power Flame, etc.
• Understanding of building automation system interaction with boiler operation & controls of equipment
• Comprehension of commercial/industrial HVAC building systems such as operating controls, heating controls, oil to gas boiler conversions, boilers, pumps/motors, distributed cooling/heating and hot water heaters
• Perform boiler cleanings, as necessary
• Perform diagnostic operations to determine opportunities for improved heating system performance
• Perform preventive maintenance tasks and servicing of mechanical heating equipment and associated systems
• Perform basic plumbing repairs related to heating equipment and fuel lines
• Perform tasks, report deficiencies, maintain and complete daily records of labor and materials used
• Communicate with supervisor(s) regarding any apparent operational deficiencies or system malfunctions
• Process paperwork including but not limited to work orders, inventory, and preventive maintenance forms
• Attend and participate in all departmental training and meetings
• Attend and complete relevant on-the-job training as required
• Comply with all company policies and procedures 100% of the time
• Must perform any duties assigned in an emergency as determined by management
• Safety focused with an ability to demonstrate the safe operation of the assigned Company service vehicle
• Provide exceptional customer satisfaction on a daily basis while interacting with customers
• Possess a drive, determination, professionalism, and the desire to be a significant factor in our business
• Work safely and use safety equipment; be familiar with and adhere to EPA and OSHA policies
• Ensure that Company and Government safety, policy and regulatory standards are met and maintain zero preventable incidents
• Provide services and interact with customers to ensure that we provide all of our customers with the best possible satisfaction
• Collect payments from customers
• Participate in any required job training and/or certifications and safety meetings
• Report to work as scheduled with minimal absenteeism or tardiness