Store - LA-ONE WESTSIDE
Job Description
We are seeking a friendly and customer-focused team member to join our store team at LA-ONE WESTSIDE. As a team member, you will be responsible for delivering excellent customer service, helping customers shop and find what theyre looking for, and ensuring a fast and friendly checkout experience.
Key Responsibilities
• Deliver friendly customer service, help customers shop, locate products, and provide them with solutions • Provide a fast and friendly checkout experience; execute cash handling to standards • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments • Educate customers on the Voice of Customer (VOC) survey • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) • Participate in the truck unload, stocking, and planogram (POGs) processes • Responsible to complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store • Perform Store In Stock Optimization (SISO) and AD set duties as assigned • Support shrink and safety programs • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
Preferred Knowledge/Skills/Abilities
• Retail and/or customer service experience preferred • Physical Requirements: • Ability to remain standing for long periods of time • Ability to move throughout the store • Regular bending, lifting, carrying, reaching, and stretching • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks • Frame shop contains glass cutter and heat press • Work hours include nights, weekends, and early mornings
Requirements
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job • Michaels requires all team members in this role to be at least sixteen (16) years or older
Total Base Pay Range
• $18.75 - $22.00
About Michaels
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Benefits
We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.
Applicants and Employees in Unincorporated Los Angeles County
Michaels reasonably believes that criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engage with customers, including minors, including unsupervised minors, and other Team members, especially in high-stress situations; accessing company information, assets, property, and products, including cash, checks, and credit card information; and appropriately handling such information, including confidential and personal information of customers and Team Members. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Accommodations
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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