In this multi-functional role, an ideal candidate will be able to provide quality customer service to internal & external clients,
underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II
will have general expertise in underwriting profitability, production, agency relations, and customer service and leadership
skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.
While this role is posted as a Service Underwriter II, we are open to hiring a Service Underwriter III based experience and technical expertise.
This is a remote opportunity that requires the working hours of 8:30am - 4:30pm PST.
Responsibilities:
o Make educated decisions on claims and risk controls
o After issuance of new policies, assist with onboarding insureds
o General to working knowledge of new business risk analysis
o Assist policyholders with policy changes, renewal instructions, drivers lists, certificates of insurance,
cancellations, reinstatements, first loss reports, billing/claims/policy inquiries, replacement auto ID cards,
coverage questions, etc. both over the phone and through written correspondence.
o Enter accurate information onto the various computer systems from policyholder phone calls and written
correspondence
o Review policy change requests, renewal instructions, MVR's, Experience Mods, loss experience, Loss Control
reports and product brochures for risk acceptability. May consult management, other underwriters, websites,
and Best Underwriting Guide
o Ask pertinent questions when a policyholder requests a policy change - midterm and renewal. Select critical
information needed
o Utilizing negotiation and sales tactics knowledgably
o Utilize underwriting resources
o Work to de-escalate issues that are derived/perceived from our internal/external customers
o Use analytical tools provided to track customer interactions and provide agency's with detailed information of
these interactions
o Work towards developing agency partnerships by having consistent communication and potential in-person
visits
o Building communication with agency expectations
o Uses attributes including planning, persuasion, strategy and other tactics efficiently
o Able to incorporate feedback and take direction well
o Communicates successes & opportunities for improvement
o Raises vital questions, issues, and recommends solutions where applicable
o Gathers appropriate resources to problem solve
o Plan & prioritizes daily activities
o Reviews team schedule to support business need
o Demonstrates solid judgment, competence, and knowledge critical to this role
o Demonstrates the ability to recognize the need for changes and positively support change efforts
o Promotes shared knowledge
o Work to de-escalate issues that are derived/perceived from internal/external customers by taking
accountability and ownership
o Understands complex issues and initiates potential solutions
Qualifications:
? Bachelor's Degree preferred or equivalent work experience
? Preferred to have insurance coursework and/or designations
? Examples may include AINS, AU, CPCU
? Property & Casualty License required
Experience:
? 3+ years of relevant experience
? 3+ years of customer service experience
? Independent agency experience is a plus
Pay Transparency Statement
UFG Insurance is committed to fair and equitable compensation practices. The base salary range for Service Underwriter II is $52,000 - $68,000 annually. The base salary range for Service Underwriter III is$60,000 to $79,000 annually. The aforementioned salary ranges represent the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data.
In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes:
This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.