Service Work Order Coordinator I (1st Shift)

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Service Work Order Coordinator I (1st Shift)

TK Elevator Corporation - Atlanta, Georgia, United States

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What we expect

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Service Work Order Coordinator I located in Atlanta, GA.This is a FIRST SHIFT position. The hours are 7am-3:30pm, Tuesday-Thursday & Saturday-Sunday

This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and vital to the time, resource and cost accounting of work performed by field employees. Work directly with dispatch agency for work order response.

ESSENTIAL JOB FUNCTIONS:

• Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)
• Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.
• Maintains the integrity of the work order system data.
• Processes confidential information.
• Maintains a complex filing system.
• Prioritize work in order to successfully meet the needs of internal and external customers.
• Develops process relative to the work control system.
• Direct communication with branch employees regarding response times, work order updates, and job completion.
• Direct communication with dispatch centralized team regarding NTL and NTLL customers.

Who we are looking for

EDUCATION & EXPERIENCE:

• HS Diploma or GED Equivalent
• 0-2 years' experience with customer service and office administration necessary.
• Strong customer service focus.
• Excellent communication skills, both written and verbal.
• Strong computer skills.
• A cultivated attention to detail.
• Strong Microsoft Excel abilities
• Experience with facilities management.
• Microsoft Office Suite training/experience, preferred
• Customer work order interface experience, preferred
• Personnel dispatch experience, preferred

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com

Job details

Posting date:2026/06/16Experience level:Experienced professionalsContract limitation:Permanent, Full TimeWork Modality:On SiteJob family:Customer ServicesIndustry:Engineering & urban mobilityJob number:US_901745_ET_TKELECP13265

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Unsolicited Submissions from Recruitment Agencies and Third Parties

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

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