Service writer

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Join the Bristol Chevrolet team as a Service Writer, where you will be the primary point of contact between customers and our service department. In this role, you will facilitate communication between customers and technicians, ensuring that vehicle service and repairs are completed efficiently and effectively. You will provide excellent customer service by understanding customer needs, explaining services, and managing service appointments.

Responsibilities

• Greet customers and assist in describing their vehicle service needs.
• Schedule and coordinate vehicle service appointments.
• Provide clear and accurate estimates for repairs and maintenance.
• Communicate effectively between customers and service technicians regarding vehicle issues and solutions.
• Maintain detailed records of customer interactions and services provided.
• Follow up with customers on service status and ensure customer satisfaction.
• Manage parts orders and service documentation as needed.

Requirements

• Strong customer service and communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Basic knowledge of automotive services and repairs is preferred.
• Proficiency with computer systems and service management software.
• Attention to detail and organizational skills.
• High school diploma or equivalent; further education or certification in automotive service is a plus.

Benefits

• Competitive compensation package.
• Opportunities for professional development and training.
• Supportive team environment.
• Employee discounts on vehicles and services.
• Comprehensive health and wellness benefits.

About the Company

Bristol Chevrolet is a trusted automotive dealer located in Bristol, TN, committed to providing exceptional sales and service experiences to our community. We pride ourselves on our customer-first philosophy and a dedicated team who share a passion for automotive excellence.