Job Title: Service Writer / Admin
Location: Arnold Machinery
Signing Bonus: $2,000
Position Overview:
At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You'll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.
Key Responsibilities:
- Service Documentation & Job Closures: Write up, monitor, and review service jobs, ensuring they are properly closed.
- Warranty Management: Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
- Repair Oversight: Ensure repairs are completed within the quoted labor hours.
- Authorization Management: Follow proper authorization procedures for all service jobs.
- Customer Interaction: Communicate with customers to assess service needs, prioritize requests, and determine urgency.
- Field Service Coordination: Schedule and dispatch field service technicians to customer jobs based on priority.
- Warranty Verification: Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
- Work Scheduling & Updates: Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
- Timecard Management: Process timecards for technicians and maintain detailed service reports.
Non-Essential Job Functions:
- Invoice Review: Compare final invoices to service proposals to ensure customer satisfaction.
- Administrative Support: Assist with general administration within the Service Department.
Desired Skills & Qualifications:
We're looking for candidates who have:
- A proactive attitude with a strong work ethic and ambition.
- Exceptional attention to detail, with the ability to problem-solve independently.
- Proficiency in Microsoft Excel and Word, with solid mathematical skills.
Physical Demands & Working Conditions:
This role requires:
- Ability to sit for extended periods while managing paperwork and answering phones.
- Frequent walking and mobility, including through uneven terrain.
- Strong communication skills, both in-person and over the phone or radio.
Education & Experience:
- High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.
Benefits:
At Arnold Machinery, we offer a comprehensive benefits package, including:
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- 100% Company-paid Medical Premium for you and your family
- Dental and Vision Plans
- 401K/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5+ years of service
Equal Opportunity Employer:
Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.
Arnold Machinery participates in E-Verify.