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Description
American Road Group is seeking a Service Writer at Hall of Fame Harley-Davidson in Cuyahoga Falls, OH!
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Why You'll Love this Role
- Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around
$30,000 (depending on skill level and responsibilities).
- Employee discounts on motorcycles, merchandise and parts!
- Paid time off + Holidays.
- Health Benefits offered including Medical, Dental, and Vision.
- Fun, high-energy dealership environment!
- 401k Retirement Plan
Major Duties and Responsibilities
- Provide superior customer service to both internal and external customers.
- Assist Service Department Manager in maintaining a smooth-running efficient department.
- Sell products and services based on additional work needed and service specials.
- Articulate and document customer concerns and assign jobs to technicians.
- Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
- All other duties as assigned.
Requirements
- Outgoing, friendly personality with superior communication skills
- Excellent customer service
- Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
- Experience with POS systems and parts and management computer software.
- General knowledge of computers and great phone etiquette.
- Current motorcycle license.
Physical Demands and Working Conditions
- Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
- The noise level in the work environment is usually loud.
- Requires use of both hands.
- Requires the ability to balance and push a 600+ lb. motorcycle.
- Frequently works near moving mechanical parts.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
- Occasionally exposed to exhaust fumes and other airborne particles.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
Salary Description
$45k-$100k per year