Service Writer– High-Volume Shop Experience Preferred

Job Summary

Are you passionate about delivering exceptional customer service and love the automotive world? Quality Automotive and Tire is seeking a customer-focused Automotive Service Advisor to join our growing service team.

As the main point of contact for customers needing maintenance or repairs, you will ensure a seamless and positive service experience while supporting our skilled technicians. If you’re a great communicator with solid automotive understanding, this is an excellent opportunity to grow your career in a supportive dealership environment.

Compensation

Salary: $55,000 – $80,000 per year
(Depending on experience, performance bonuses, and commission eligibility)

What You’ll Do

• Greet customers promptly and professionally, listening to their vehicle concerns
• Clearly explain recommended services, repairs, timelines, and estimates
• Write detailed and accurate service orders using Tekmetric service software
• Coordinate with technicians and manage repair order flow
• Provide timely updates to customers throughout the repair process
• Recommend maintenance services based on vehicle needs
• Handle cash, invoices, and payments accurately
• Maintain organized service records and promote excellent customer experiences

Why You’ll Love Working Here

? Competitive salary + performance bonuses
? Health, dental & vision insurance
? Simple IRA with employer match
? Paid time off & holidays
? Paid training & certification opportunities
? Employee discounts on services and products
? Positive, team-oriented culture
? No weekends

What We’re Looking For Required

• Strong customer service skills
• Ability to multitask in a fast-paced service department
• Good communication and computer skills
• Valid driver’s license

Preferred

• Prior experience as a Service Writer or Service Advisor
• Mechanical understanding of vehicle systems
• Dealership or service shop experience
• Familiarity with service management software