Service Writer

Service Writer

Location:DPC - Midwest North Kansas City

DEUTZis one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Service Writer is responsible for support of service department operations, scheduling jobs, customer & warranty billing, and all aspects of warehousing related to picking, packing, shipping, receiving, and storing materials, as it relates to the service department only. The Service Writer will liaise with the service manager, service technicians, parts personnel, service & sales managers, branch manager, and other DEUTZ Power Center departments. The ideal candidate must have a customer-oriented attitude and some service and repair knowledge and experience.

Essential Duties and Responsibilities

The Service Writer will be responsible for, but not limited to, the following duties:

• Assist with phone traffic. 
• Maintain and assist with service scheduling. 
• Assist with documentation of Workshop and Field activities. 
• Procurement of DEUTZ and NON-DEUTZ parts and materials needed for Workshop, value add, and Field. 
• Place orders to DEUTZ for Engine/Parts Following SAP and Field Aware guidelines. 
• Process receiving documents for the service department. 
• Prepare required paperwork and computer entries within company guidelines. 
• Prepare Service dept invoicing for both customer payment and warranty processing. 
• Collect payment for Customer Pay service jobs via credit card, check, or ACH. 
• Process and handle the free-of-charge process for Value added components. 
• Assist with development of service department documentation processes and continuous improvement. 
• Assist walk-in customers with part sales pick-ups as needed. 
• Be familiar with all phases of warehouse operations and retail parts operations. 
• Performs other duties as assigned. 

Other Qualifications

• Excellent oral and written communication skills, with the ability to work with multiple departments and personalities. 
• Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision. 
• Innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers. 
• Exceptional attention to detail and follow-through under tight timelines and pressured situations. 
• Strong problem-solving skills with the ability to accurately solve problems. 
• Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure.

Supervisory Responsibility

• Individual Contributor

Travel Requirements

• Anticipated domestic and international travel is approximately 0-10% depending on business needs. 

Requirements:

• Strong knowledge of service & Repair or warranty-related fields.
• Strong HD truck or equipment dealer experience
• Exceptional knowledge of SAP business operating system.
• High School Diploma G.E.D or some college
• Familiarity with general warehouse operations
• Forklift operation experience
• High competency level in computer skills, Microsoft Office Outlook, and Excel.

Physical Requirements:

• Manufacturing assembly and warehouse environment. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C. 
• If employee is in the office area, the noise level in the work environment is usually quiet to moderate. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

You should be proficient in:

• Customer Service
• Diesel Engine Systems
• Service Advisor/Writer
• Equipment/Parts Counter Sales
• Diesel & Heavy Equipment Systems
• Field Service Coordination
• Repair Orders
• Service Advising
• Warranty Administration
• Parts Knowledge