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Skills
Background Investigationunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
Health Insuranceunmatched
Incentive Programsunmatched
Industry/Trade Analysisunmatched
Interpersonal Skillsunmatched
Life Insuranceunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Pricingunmatched
Quality Metricsunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Writing Skillsunmatched
Description
Service Writer
Service Writer
We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.
Responsibilities:
Communicate with customers to understand their service needs
Schedule service appointments and ensure timely completion of work
Create work orders for technicians and ensure accuracy of information
Communicate with technicians to ensure that they have all necessary information to complete the job
Work closely with the service team to ensure that all work is completed on time and to the highest quality standards
Provide estimates for service work and communicate with customers regarding pricing and timeframes
Communicate with customers throughout the service process, keeping them informed of any changes or updates
Provide exceptional customer service, ensuring that all customers are satisfied with their experience
Handle customer complaints and issues in a professional and timely manner
Follow up with customers to ensure that they are satisfied with the service they received
Maintain accurate records of service work and customer interactions
Collaborate with technicians and other team members to ensure efficient service operations
Stay up-to-date on industry trends and new technologies
Qualifications:
Prior experience in a service writer or customer service role preferred
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and other computer applications
Valid driver's license
Benefits:
Company pays 100% of employee only health insurance
7 paid holidays
401K retirement plan with a company match up to 3%
Company paid $15,000 life insurance policy
Yearend bonus
Weekly direct deposit pay
No waiting period for paid time off
Vision
Dental
Voluntary life insurance
Short term disability
Incentive program
Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.