Compensation: $25–$30/hour, based on experienceLocation: Little Canada, MNSchedule: Full-Time | Monday–Friday, 8:30 AM–5:00 PM | No evenings or weekendsSupport Our Service TeamDo you enjoy working with customers, solving problems, and keeping things moving? Tri-State Bobcat is looking for a Service Writer to serve as a key connection between our customers and service department.This role is responsible for day-to-day You'll manage service requests from intake through completion, keeping customers informed while working closely with technicians, Parts, Drivers, and the Service Manager.What You'll DoServe customers at the service counter and by phoneTake service calls and provide repair updates and estimated timeframesReview technician Record 360 inspections and communicate findings to customersCreate and present repair estimates and obtain customer approvalsCreate, update, and finalize service work ordersCommunicate repair status, changes, and customer approvals with technicians and the Service ManagerSchedule equipment pickups and deliveries and handle related TSB and DVS invoicingNotify customers when repairs are complete and coordinate pickup or deliveryFollow up with customers by text after service to check on completed workContact past customers who are due for service and promote service specialsAssist with warranty work orders, documentation, and claimsMaintain accurate service records and coordinate with Parts, Sales, Rentals, Drivers, and TechniciansWhat Makes You a Great FitWe're looking for someone who is organized, responsive, customer-focused, and comfortable talking about equipment and repairs. You'll need to manage multiple work orders and customers while staying on top of details and following through from start to finish.We're looking for:Previous customer service, service writer, service advisor, dealership, automotive, or equipment experience preferredStrong communication and customer service skillsExcellent organization and attention to detailAbility to prioritize multiple customers, work orders, and deadlinesComfortable communicating by phone, in person, and by textStrong computer skills and ability to learn dealership and service softwareMechanical or equipment knowledge is a plusAbility to work effectively as part of a teamWhy Tri-State Bobcat?For more than 40 years, Tri-State Bobcat has helped customers keep their businesses moving with quality equipment, parts, rentals, and service. You'll work with a knowledgeable team, a variety of compact construction equipment and brands, and customers who depend on us to get the job done.What We OfferHealth, Dental & Vision InsuranceCompany-paid Life & AD&D Insurance401(k) with company matchPTO from your first day + 7 paid holidaysEmployee Assistance Program (EAP)Training and career advancement opportunitiesEmployee discount opportunitiesIf you're looking for a stable Monday–Friday position where you can use your customer service skills and mechanical knowledge while building a career in the equipment industry, apply today!Tri-State Bobcat is an Equal Opportunity Employer.
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